Doesn't startup in Windows 10 Creators Update (1703)

[BrutalBeast]

Seems like a buffer overflow.

Version=1
EventType=BEX
EventTime=131368949083160832
ReportType=2
Consent=1
UploadTime=131368949085822809
ReportStatus=268435456
ReportIdentifier=207991c3-6482-4471-8de3-bd69895150af
IntegratorReportIdentifier=a4740f89-bede-4ea0-affb-52b62fe4a9b8
Wow64Host=34404
Wow64Guest=332
NsAppName=putty.exe
AppSessionGuid=00002a68-0001-0002-435a-94f85cb7d201
TargetAppId=W:0006d1daa5b0aebf68d64a64392621becf7c00000908!0000fdc8672b1bf81441edf90794bfb1f54347e7f18a!putty.exe
TargetAppVer=2016//06//27:12:39:03!13a8c0!putty.exe
BootId=4294967295
ServiceSplit=3539031
TargetAsId=1112
Response.BucketId=2a46157fff751395aa85c5ef16038c97
Response.BucketTable=5
Response.LegacyBucketId=116362196115
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=putty.exe
Sig[1].Name=Application Version
Sig[1].Value=0.67.0.29
Sig[2].Name=Application Timestamp
Sig[2].Value=57711e67
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_0c4f
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=PCH_91_FROM_ntdll+0x00071FEC
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=0000000a
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.15063.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0c4f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0c4f05ff9145d963fe8bc7f6fc29207b
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0c4f
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0c4f05ff9145d963fe8bc7f6fc29207b
UI[2]=D:\Lowdown\putty.exe
UI[3]=SSH, Telnet and Rlogin client has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=D:\X\putty.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=SSH, Telnet and Rlogin client
AppPath=D:\X\putty.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=C41A56D2117FD58972E5EF38CD03E55F
MetadataHash=1256943514

[BKNR]

Now, I don't know how to get that info, but I do have the same issue. However, to provide something that could be of use, I can tell that v027 does work for me, as does original putty in its newest version.

[BrutalBeast]

Yes, by the looks of it v027 does work. Thanks for the info.

EDIT: Also I found the error print out in C:\ProgramData\Microsoft\Windows\WER\ReportArchive

[SampoHau]

No problems whatsoever, Win 10 Education 1703 and 029.

[flo82]

Could you please check if you are using AVAST AntiVirus?
I had the same problem - switched the AV and puttytray is working well now with Creators Update

[BrutalBeast]

I am using AVAST. I don't know if it is worth switching that to another antivirus program since v027 is working fine for me now.

[flo82]

They implemented many new "features" (e.g. Gaming Mode) in AVAST in the latest version - i had issues with other programs/games too so i switched to a different AV.

[BKNR]

I can confirm, it's AVAST and the Windows 10 Creator Update seems to be coincidental.

[BrutalBeast]

Weird that it stopped working after the W10CU and not after any AVAST update.

[FauxFaux]

Oh good. 😢

Thanks so much for working this out, everyone. I have no idea what the problem is, or what I can do.

[BKNR]

I reported it as a false positive to AVAST at https://www.avast.com/en-gb/false-positive-file-form.php, mentioning that it's a tool used by many of the kind of people their average users might ask advice on which AV to use 😃

[PerfectSlayer]

As a workaround, you could add the putty path to the excluded file paths in order to get the latest version working.

1. Open the main screen,
2. Click on Settings label (on bottom left of the window),
3. In general tab, open Exclusions sessions,
4. In the File paths tab, type or browse to your putty location,
5. Click on add button to save the path,
6. Close the settings dialog with the OK button to apply your new settings.

Putty should start right after applying the settings, no reboot required 😄

[activenodes]

After upgrade to Win 10 1703 i've the same problem... without AVAST/antivirus
This is from Event Viewer:

Nome dell'applicazione che ha generato l'errore: putty.exe, versione: 0.67.0.29, timestamp: 0x57711e67
Nome del modulo che ha generato l'errore: unknown, versione: 0.0.0.0, timestamp: 0x00000000
Codice eccezione: 0xc0000409
Offset errore 0x54c0a020
ID processo che ha generato l'errore: 0x200c
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d33f59534f2f0b
Percorso dell'applicazione che ha generato l'errore: C:\Users\Win\Dropbox\Connections\Putty\putty.exe
Percorso del modulo che ha generato l'errore: unknown
ID segnalazione: 952cfccd-d432-411d-9764-97d69c2c5c5f
Nome completo pacchetto che ha generato l'errore:
ID applicazione relativo al pacchetto che ha generato l'errore: 1000

:(

[glorang]

Same problem with AVG 2016 and Windows 10. To exclude:

• Options > Advanced > Exception
• Add new Application/File exception and exclude Software Analyzer (all others can be deselected)

[TTy32]

Not sure if it's caused by a combination of Windows 10 creator update and AVAST, but if you exclude in the "Behavior Shield" component of AVAST, putty starts normally.

[Hedova928]

Having the same issue, can't use the whitelisting workaround since the antivirus on my machine is controlled by the IT admin. Strangely it's not actually logged as blocked in the antivirus, but startup fails wtih exception 0xc0000409 regardless.

[SylwesterZarebski]

After yesterday's install of KB4489868 latest 029 stopped working. Latest working version is 027.

I have Windows 10 1803 (still no 1809 available for me). AV is Kaspersky - disabling it do not change anything.