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Critical error with Medicare starter site Elementor version #328

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poonam279 opened this issue Jan 4, 2024 · 1 comment
Closed

Critical error with Medicare starter site Elementor version #328

poonam279 opened this issue Jan 4, 2024 · 1 comment
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bug This label could be used to identify issues that are caused by a defect in the product. customer report Indicates the request came from a customer. tiny (1h) - This label is used for issues that can be completed in under an hour.

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@poonam279
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Description

After importing the Elementor version of the Medicare starter site, we encountered a critical error on the site. The issue is related to the Amelia plugin that we are using in this starter site. We are able to resolve the error by disabling the plugin.

Additionally, we noticed that the demo page of https://demosites.io/medicare/ also displays a critical error.

Step-by-step reproduction instructions

Import the Elementor version of the Medicare starter site or check https://demosites.io/medicare/

Screenshots, screen recording, code snippet or Help Scout ticket

On our demo page: https://vertis.d.pr/i/1dcZ9Y

On a test instance: https://vertis.d.pr/i/ABNEsH

https://secure.helpscout.net/conversation/2470268618/399157?folderId=212385

Environment info

No response

Is the issue you are reporting a regression

No

@poonam279 poonam279 added the bug This label could be used to identify issues that are caused by a defect in the product. label Jan 4, 2024
@pirate-bot pirate-bot added the customer report Indicates the request came from a customer. label Jan 4, 2024
@Soare-Robert-Daniel Soare-Robert-Daniel added the tiny (1h) - This label is used for issues that can be completed in under an hour. label Jan 9, 2024
@Soare-Robert-Daniel
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After the investigation, this was because the Amelia plugin was outdated and not working with the latest version of Elementor.

In the newly fresh instance, the problem was not happening anymore. Only the demo site was left. Thus, the remaining fix is to update the version on the demosite, which was also done (thank you, @mghenciu, for the quick help).

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Labels
bug This label could be used to identify issues that are caused by a defect in the product. customer report Indicates the request came from a customer. tiny (1h) - This label is used for issues that can be completed in under an hour.
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