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When working with Case Templates, a nice feature to have would be the ability to define Task Log Template text for each Case Template Task so that boilerplate verbiage is added to the Task Log upon creation.
The use case for this feature is an environment where varying levels of Analyst will work on a given task and the SOC manager wants to ensure that the tasks contains specific information in a consistent manner.
Request Type
Feature Request
Problem Description
As of right now, a Task Log does not have the ability to have template text and/or boilerplate text. To do something similar, you would have to provide guidance to the Analyst in the Task Description field and the analyst assigned to the Task would have to copy and paste that information into the Task Log.
Steps to Reproduce
N/A
Possible Solutions
Modify case_task so that it has an additional field for storing Task Log templates. A case_task_log assigned to that task, will have the boilerplate added to the message field of the Task Log upon creation.
Complementary information
N/A
The text was updated successfully, but these errors were encountered:
When working with Case Templates, a nice feature to have would be the ability to define Task Log Template text for each Case Template Task so that boilerplate verbiage is added to the Task Log upon creation.
The use case for this feature is an environment where varying levels of Analyst will work on a given task and the SOC manager wants to ensure that the tasks contains specific information in a consistent manner.
Request Type
Feature Request
Problem Description
As of right now, a Task Log does not have the ability to have template text and/or boilerplate text. To do something similar, you would have to provide guidance to the Analyst in the Task Description field and the analyst assigned to the Task would have to copy and paste that information into the Task Log.
Steps to Reproduce
N/A
Possible Solutions
Modify case_task so that it has an additional field for storing Task Log templates. A case_task_log assigned to that task, will have the boilerplate added to the message field of the Task Log upon creation.
Complementary information
N/A
The text was updated successfully, but these errors were encountered: