diff --git a/docs/my-website/docs/proxy/guardrails/panw_prisma_airs.md b/docs/my-website/docs/proxy/guardrails/panw_prisma_airs.md
index 53f8a03f5bb..e3273a01c17 100644
--- a/docs/my-website/docs/proxy/guardrails/panw_prisma_airs.md
+++ b/docs/my-website/docs/proxy/guardrails/panw_prisma_airs.md
@@ -206,6 +206,7 @@ Expected successful response:
 | `mode` | No | When to run the guardrail | `pre_call` |
 | `fallback_on_error` | No | Action when PANW API is unavailable: `"block"` (fail-closed, default) or `"allow"` (fail-open). Config errors always block. | `block` |
 | `timeout` | No | PANW API call timeout in seconds (1-60) | `10.0` |
+| `violation_message_template` | No | Custom template for error message when request is blocked. Supports `{guardrail_name}`, `{category}`, `{action_type}`, `{default_message}` placeholders. | - |
 
 ### Regional Endpoints
 
@@ -449,6 +450,33 @@ LiteLLM does not alter or configure your PANW security profile. To change what c
 The guardrail is **fail-closed** by default - if the PANW API is unavailable, requests are blocked to ensure no unscanned content reaches your LLM. This provides maximum security.
 :::
 
+### Custom Violation Messages
+
+You can customize the error message returned to the user when a request is blocked by configuring the `violation_message_template` parameter. This is useful for providing user-friendly feedback instead of technical details.
+
+```yaml
+guardrails:
+  - guardrail_name: "panw-custom-message"
+    litellm_params:
+      guardrail: panw_prisma_airs
+      api_key: os.environ/PANW_PRISMA_AIRS_API_KEY
+      # Simple message
+      violation_message_template: "Your request was blocked by our AI Security Policy."
+
+  - guardrail_name: "panw-detailed-message"
+    litellm_params:
+      guardrail: panw_prisma_airs
+      api_key: os.environ/PANW_PRISMA_AIRS_API_KEY
+      # Message with placeholders
+      violation_message_template: "{action_type} blocked due to {category} violation. Please contact support."
+```
+
+**Supported Placeholders:**
+- `{guardrail_name}`: Name of the guardrail (e.g. "panw-custom-message")
+- `{category}`: Violation category (e.g. "malicious", "injection", "dlp")
+- `{action_type}`: "Prompt" or "Response"
+- `{default_message}`: The original technical error message
+
 ### Fail-Open Configuration
 
 By default, the PANW guardrail operates in **fail-closed** mode for maximum security. If the PANW API is unavailable (timeout, rate limit, network error), requests are blocked. You can configure **fail-open** mode for high-availability scenarios where service continuity is critical.
diff --git a/litellm/proxy/guardrails/guardrail_hooks/panw_prisma_airs/panw_prisma_airs.py b/litellm/proxy/guardrails/guardrail_hooks/panw_prisma_airs/panw_prisma_airs.py
index 02e481acddd..b98eeff99d6 100644
--- a/litellm/proxy/guardrails/guardrail_hooks/panw_prisma_airs/panw_prisma_airs.py
+++ b/litellm/proxy/guardrails/guardrail_hooks/panw_prisma_airs/panw_prisma_airs.py
@@ -62,6 +62,7 @@ def __init__(
         app_name: Optional[str] = None,
         fallback_on_error: Literal["block", "allow"] = "block",
         timeout: float = 10.0,
+        violation_message_template: Optional[str] = None,
         **kwargs,
     ):
         """Initialize PANW Prisma AIRS guardrail handler."""
@@ -77,6 +78,7 @@ def __init__(
             default_on=default_on,
             mask_request_content=_mask_request_content,
             mask_response_content=_mask_response_content,
+            violation_message_template=violation_message_template,
             **kwargs,
         )
 
@@ -489,7 +491,18 @@ def _build_error_detail(
         detection_key = "response_detected" if is_response else "prompt_detected"
 
         category = scan_result.get("category", "unknown")
-        error_msg = f"{action_type} blocked by PANW Prisma AI Security policy (Category: {category})"
+        default_msg = f"{action_type} blocked by PANW Prisma AI Security policy (Category: {category})"
+
+        # Use custom violation message template if configured
+        error_msg = self.render_violation_message(
+            default=default_msg,
+            context={
+                "guardrail_name": self.guardrail_name,
+                "category": category,
+                "action_type": action_type,
+                "default_message": default_msg,
+            },
+        )
 
         error_detail = {
             "error": {
diff --git a/litellm/proxy/guardrails/guardrail_initializers.py b/litellm/proxy/guardrails/guardrail_initializers.py
index 66b41005c4e..639aebf45c9 100644
--- a/litellm/proxy/guardrails/guardrail_initializers.py
+++ b/litellm/proxy/guardrails/guardrail_initializers.py
@@ -217,6 +217,7 @@ def initialize_panw_prisma_airs(litellm_params, guardrail):
         app_name=getattr(litellm_params, "app_name", None),
         fallback_on_error=getattr(litellm_params, "fallback_on_error", "block"),
         timeout=float(getattr(litellm_params, "timeout", 10.0)),
+        violation_message_template=litellm_params.violation_message_template,
     )
     litellm.logging_callback_manager.add_litellm_callback(_panw_callback)