Feature Request: Allow Customers to cancel DIFM Migration Request from Sites Dashboard

[cuemarie]

What

Once a customer requests a DIFM migration, their Sites dashboard shows an "In Progress" sort of screen. (Discussions around improving the copy there can be found here: #97667 )

Ideally, customers can also use this screen to cancel their migration request, if they want to try the process themselves instead. Could this page show a button to "Cancel request", and could that notify us somehow?

Why

Some customers reach the end of the DIFM flow and decide they'd rather not wait, and just want to try the process themselves. There's not a clear path for them to do this. As noted here: p58i-jxB-p2

at this point, there doesn’t seem to be a way for me to cancel this “Do it for me” migration. As a developer, I’m fully capable of the “I’ll do it myself” option, but I’m not sure how to get back there. Yes, I could repeat the whole process in the video, but I’m unsure what ramifications this will have.

How

Add a button to the page to Cancel request for migration assistance, or maybe Try the migration myself?

When clicked, that could:

• add a sticker in the Blog RC audit log noting the customer cancelled-difm-request
• likely not possible, but the dream would be a follow up on the generated ticket we receive from the request flow that notes the customer cancelled and tried the migration themselves. A 2nd ticket would probably lag behind our initial reply to the customer, and create more volume, so that's less ideal.
  • either way, when we get a migration request and see that it looks like the customer has already handled things themselves, DAMS HEs will usually follow up to check if they need anything else, so the goal is just to make it clear that's the kind of reply that matches the customer's experience.