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Plugins: add redirect for a single plugin page for a wpcom site, when switching from a self-hosted site #781

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v18 opened this issue Nov 25, 2015 · 6 comments

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@v18
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v18 commented Nov 25, 2015

There is no redirect from https://wordpress.com/plugins/akismet/yoursite.com to https://wordpress.com/plugins/yoursite.com. So, when a user attempts to switch from a .org site to a wpcom site on a single plugin page, they see a 'not supported' message.

Steps to reproduce:

  1. Go to a Jetpack site that has Manage turned on, and view one of the plugins (either installed already or not). Here's the URL:
    https://wordpress.com/plugins/akismet/yoursite.com

plugins-yoursite com

  1. Click on 'Switch site' and select a wp.com site instead. Note that the URL changes to this:
    https://wordpress.com/plugins/akismet/wpcomsite.wordpress.com

plugins-wpcomsite

This is what it looks like for both business & non-business users.

The issue here is that the user should be redirected from https://wordpress.com/plugins/akismet/yoursite.com to https://wordpress.com/plugins/yoursite.com

@v18 v18 added this to the Jetpack Plugin V2 - m1 - Single plugin view milestone Nov 25, 2015
@johnHackworth
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that was the behaviour we had some months ago ... I think it was quite confusing, since the user was redirected without warning... I wouldn't change it back and I would keep the current error screen... ping for thoughts, @enejb @MichaelArestad @rickybanister @beaulebens

@rickybanister
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Yeah, this is a little bit tough—I think the best we can do here is swap this rather generic error message for something more helpful:

  • A preview of what plugins you can use for business sites (the content preview thing)
  • An advert for upgrading to Business for non-business sites (similarly mentioning that you can unlock ecommerce plugins that way)

Basically if the error message is more tailored I think it's ok to redirect. Or if we leave the url the same, we can still show a more helpful error.

@enejb enejb modified the milestones: Mercury Me & Jetpack Plans bug scrub, Jetpack Plugin V2 - m1 - Single plugin view Dec 7, 2015
@rickybanister
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It seems like we should just do some further testing on this (there's a store test going right now to display a message similar to what I suggest above) and then we should be able to close this issue as 'wont fix'

@enejb
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enejb commented Dec 22, 2015

I agree with @johnHackworth here since. This I think the current implementation works quite well.
I think maybe improving the messages such as. If the user is on a business site and they land on a .org plugin. They should see an action button that would take them to their list of sites.

@enejb
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enejb commented Jan 15, 2016

I am moving this out of the current milestone for now. Since we have no clear idea how to fix this yet.

@enejb enejb removed this from the Mercury Me & Jetpack Plans bug scrub milestone Jan 15, 2016
@lancewillett
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This is working as expected now, after recent launch of WordPress.com plugins page in Calypso.

I used steps above, and after going from Akismet page for Jetpack site to a WP.com site, I end up at a URL like https://wordpress.com/plugins/lancetest35.com which is accurate.

screen shot 2016-04-21 at 15 45 14

screen shot 2016-04-21 at 15 45 26

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