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Purchases: Add support link to error messages #465

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gziolo opened this issue Nov 23, 2015 · 5 comments
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Purchases: Add support link to error messages #465

gziolo opened this issue Nov 23, 2015 · 5 comments
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@yurynix
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[Feature] Purchase Management Related to managing purchases such as subscriptions, plans, history, auto-renew, cancellation, etc. [Type] Enhancement
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Amber: Backlog

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@gziolo
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gziolo commented Nov 23, 2015

From @fabianapsimoes:

There are some issues with cancelling domains, as discussed in p1448022407000626-slack-upgrades. The message displayed is: Domains registered on WordPress.com cannot be deleted here. You must contact Support and request deletion. We should update this, so "contact support" links to https://en.support.wordpress.com/contact/.
@gziolo gziolo added [Type] Enhancement [Feature] Purchase Management Related to managing purchases such as subscriptions, plans, history, auto-renew, cancellation, etc. labels Nov 23, 2015
@gziolo gziolo added this to the Purchases: v2 milestone Nov 23, 2015
@gziolo gziolo mentioned this issue Nov 23, 2015
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@gziolo gziolo self-assigned this Nov 23, 2015
@gziolo gziolo modified the milestones: Purchases: v2, Purchases: v1 Nov 23, 2015
@gziolo gziolo mentioned this issue Nov 24, 2015
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@gziolo
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gziolo commented Nov 24, 2015

@fabianapsimoes: #607 fixes root cause of this error message, it doesn't update the message itself. Let us know if we should keep that task open and move to v2.

@fabianapsimoes
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Thanks, @gziolo.

We should probably add this link whenever we tell users to contact support. I'd say let's punt this to v2, and make it more general to address all mentions to support.

@fabianapsimoes fabianapsimoes modified the milestones: Purchases: v2, Purchases: v1 Nov 24, 2015
@fabianapsimoes fabianapsimoes modified the milestones: Purchases: v1, Purchases: v2 Nov 25, 2015
@fabianapsimoes fabianapsimoes changed the title Purchases: Update message displayed when Domains registration cannot be deleted Purchases: Add support link to error messages Nov 25, 2015
@gziolo gziolo modified the milestones: Purchases: v1, Purchases: v2 Nov 25, 2015
@fabianapsimoes fabianapsimoes modified the milestones: Purchases: v2, Purchases: Future Feb 25, 2016
@fabianapsimoes fabianapsimoes modified the milestones: Gold: backlog, Purchases: Future Mar 18, 2016
@fabianapsimoes
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Seems all mentions pending links are in this file:
https://github.com/Automattic/wp-calypso/blob/63445d113110dd356dcc63d2f394516122b155b4/client/lib/upgrades/actions/purchases.js

@fabianapsimoes fabianapsimoes modified the milestones: Gold: backlog, Amber: Backlog Mar 18, 2016
@ghost
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ghost commented Apr 8, 2016

FYI, the links should now lead to wordpress.com/help/contact

@yurynix yurynix mentioned this issue Jun 28, 2016
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@yurynix yurynix mentioned this issue Jun 30, 2016
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@fabianapsimoes
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This was fixed in #6439.

This was referenced Apr 13, 2021
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This was referenced Apr 27, 2021
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[Feature] Purchase Management Related to managing purchases such as subscriptions, plans, history, auto-renew, cancellation, etc. [Type] Enhancement
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Add a link for contacting support in error messages Automattic/wp-calypso
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@yurynix @gziolo @fabianapsimoes