ERROR:root:Error getting streams from Plex: 'device'

[ArbiterGR]

Hello, i'm getting the following error when someone streams on my plex server"
ERROR:root:Error getting streams from Plex: 'device'

If i access the status url directly on my web browser eg http://url:32400/status/sessions?X-Plex-Token=PLEXTOKEN i can correctly see the xml file getting populated with session data.

My plex token is correct and the container connects to my plex instance. What could be wrong here ?

[AndrewPaglusch]

Can you please post the full traceback of the error?

[ArbiterGR]

Can you please post the full traceback of the error?

The logs do not output the full traceback, all i get is this:

Is there any way to get the full traceback?

[AndrewPaglusch]

This is very strange. As you can see here, the err variable should be printed out. I'm not sure why 'device' is being printed.

Please try the following:

1. docker exec -it dupstreamkiller sed -i 's|logging.error(f"Error getting|logging.exception(f"Error getting|g' run.py
2. docker restart dupstreamkiller
3. docker logs --tail 50 -f dupstreamkiller

This should cause a full traceback to be printed, along with the error. Please post that to this issue.

[ArbiterGR]

Thank you for the response, this is what i get:

ERROR:root:Error getting streams from Plex: 'device'
Traceback (most recent call last):
  File "/app/run.py", line 21, in get_streams
    return _parse_streams(jstreams)
           ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/run.py", line 79, in _parse_streams
    'device': stream['Player']['device'],
              ~~~~~~~~~~~~~~~~^^^^^^^^^^
KeyError: 'device'

[ArbiterGR]

What is weirder, is that it seems i can get it to work only if i use plex via app.plex.tv . If i view media using its apps (i tried windows client and android client) i get the above error.

To prove that, i sucessfully banned myself by using app.plex.tv from my pc and from my mobile phone (using mobile data)

[AndrewPaglusch]

Interesting. You have someone streaming, but Plex isn't returning what kind of device they're using. It's completely omitted from the JSON response. I haven't seen this until now.

Please do the following and see if it fixes the issue:

1. docker exec -it dupstreamkiller sed -i "s|stream\['Player'\]\['device'\]|stream\['Player'\].get('device', 'Unknown')|g" run.py
2. docker restart dupstreamkiller
3. docker logs --tail 50 -f dupstreamkiller

[ArbiterGR]

That worked!

Trying to ban myself got this:
INFO:root:(Stream 0) DEVICE: "SM-S908B" IPADDR: "_xxx.xxx.xxx..xx_" MEDIA: "A Stolen Truck and Going on the Lam" INFO:root:(Stream 1) DEVICE: "Unknown" IPADDR: "10.10.1.2" MEDIA: "Chapter 1: The Mandalorian"

I don't know why the plex windows client gets reported as "unknown" (should output my pc's hostname) edit: that's because of the edit on the run.py, it now returns unknown if the device name does not get returned:P, but it works now.

Thank you

[AndrewPaglusch]

Great! I'm glad that worked. The fix is not permanent at this point, and will be reverted if you re-create the container.

I will go ahead and make the changes and cut a new release so they will be permanent.

[ArbiterGR]

That's great! Thanks!