App's GUI is inaccessible after installation

[BrainRTP]

Please answer the following questions for yourself before submitting an issue

• Filters were updated before reproducing an issue
• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard version

2.15.1.1731

Browser version

No response

OS version

MacOS Sequoia 15.0

Ad Blocking

No response

Privacy

No response

Social

No response

Annoyances

No response

Security

No response

Other

No response

Language-specific

No response

Which DNS server do you use?

DNS protection disabled

DNS protocol

None

Custom DNS

No response

What Stealth Mode options do you have enabled?

No response

Support ticket ID

No response

Issue Details

Steps to reproduce:

1. Install latest version
2. Try to open

Expected Behavior

No response

Actual Behavior

Do not open a GUI

Screenshots

I cut video to make <10mb size. But. when i open nothing opened (i mean GUI). After i open adguard and try to open settings from upside bar - it close automatically (i do not push any button)

2024-09-27.21.21.39.mov

Additional Information

I try to reinstall by delete from system adguard and download from site again - nothing happens :(

And before i catch this bug i has adguard installed.

[AlexandrPkhm]

@BrainRTP Hello!

Could you please try to completely remove AdGuard from your device and then install the latest AdGuard for Mac Nightly version which is available via the following link https://agrd.io/mac_nightly.

Please let us know if the issue persists on the Nightly version.

[BrainRTP]

https://agrd.io/mac_nightly.

@AlexandrPkhm hi!
Reinstalled. The problem persisted.
The GUI appeared when the initial setup was taking place (system access), but after that the window closed and does not open anymore

[AlexandrPkhm]

@BrainRTP In this particular case, we will need the application logs in order to diagnose and troubleshoot the issue. Here's what we need you to do:

1. Click AdGuard icon in the menu bar → Gear → Advanced → Logging → Logging level → Debug.
2. Reproduce the problem (try opening Settings or any other menu option in the aforementioned Gear menu), then remember the exact time it happened.
3. Menu → Advanced → Logging → Export Logs and System Info.….
4. Send this file to [email protected]:
   • include [mac] keyword and ISSUE_NUMBER in the subject of your email
   • specify the exact time when the issue occurred