diff --git a/app/controllers/idv/confirm_start_over_controller.rb b/app/controllers/idv/confirm_start_over_controller.rb
index b148ed62580..99075494f49 100644
--- a/app/controllers/idv/confirm_start_over_controller.rb
+++ b/app/controllers/idv/confirm_start_over_controller.rb
@@ -8,7 +8,30 @@ class ConfirmStartOverController < ApplicationController
     before_action :confirm_idv_needed
 
     def index
-      analytics.idv_gpo_confirm_start_over_visited
+      @step_indicator_step = requested_letter_before? ? :get_a_letter : :verify_phone_or_address
+
+      # Temporarily check referer until request letter view is updated to link to
+      # the before_letter route
+      if request.referer == idv_request_letter_url
+        analytics.idv_gpo_confirm_start_over_before_letter_visited
+        render 'idv/confirm_start_over/before_letter'
+      else
+        analytics.idv_gpo_confirm_start_over_visited
+        render :index
+      end
+    end
+
+    def before_letter
+      @step_indicator_step = requested_letter_before? ? :get_a_letter : :verify_phone_or_address
+      analytics.idv_gpo_confirm_start_over_before_letter_visited
+
+      render 'idv/confirm_start_over/before_letter'
+    end
+
+    private
+
+    def requested_letter_before?
+      current_user&.gpo_verification_pending_profile?
     end
   end
 end
diff --git a/app/services/analytics_events.rb b/app/services/analytics_events.rb
index 86de4f82dda..782d96bb60a 100644
--- a/app/services/analytics_events.rb
+++ b/app/services/analytics_events.rb
@@ -1105,9 +1105,14 @@ def idv_gpo_address_letter_requested(
     )
   end
 
+  # The user visited the gpo confirm cancellation screen from RequestLetter
+  def idv_gpo_confirm_start_over_before_letter_visited(**extra)
+    track_event(:idv_gpo_confirm_start_over_before_letter_visited, **extra)
+  end
+
   # The user visited the gpo confirm cancellation screen
-  def idv_gpo_confirm_start_over_visited
-    track_event('IdV: gpo confirm start over visited') # rubocop:disable IdentityIdp/AnalyticsEventNameLinter
+  def idv_gpo_confirm_start_over_visited(**extra)
+    track_event('IdV: gpo confirm start over visited', **extra) # rubocop:disable IdentityIdp/AnalyticsEventNameLinter
   end
 
   # A GPO reminder email was sent to the user
diff --git a/app/views/idv/confirm_start_over/before_letter.html.erb b/app/views/idv/confirm_start_over/before_letter.html.erb
new file mode 100644
index 00000000000..c48f8462b08
--- /dev/null
+++ b/app/views/idv/confirm_start_over/before_letter.html.erb
@@ -0,0 +1,25 @@
+<%= render(
+      'idv/shared/error',
+      type: :warning,
+      heading: t('idv.cancel.headings.prompt.start_over'),
+      current_step: @step_indicator_step,
+    ) do %>
+  <p>
+    <%= t('idv.cancel.description.gpo.start_over_new_address') %>
+  </p>
+  <p>
+      <%= t('idv.cancel.description.gpo.continue') %>
+  </p>
+
+  <div class="margin-y-5">
+    <%= render ButtonComponent.new(
+          action: ->(**tag_options, &block) do
+            button_to(idv_session_path(step: :gpo_verify), **tag_options, &block)
+          end,
+          method: :delete,
+          big: true,
+          wide: true,
+        ).with_content(t('idv.buttons.continue_plain')) %>
+  </div>
+<% end %>
+<%= render('idv/shared/back', step: 'gpo_verify', fallback_path: idv_verify_by_mail_enter_code_path) %>
diff --git a/app/views/idv/confirm_start_over/index.html.erb b/app/views/idv/confirm_start_over/index.html.erb
index 41724090fd0..5ea412f297c 100644
--- a/app/views/idv/confirm_start_over/index.html.erb
+++ b/app/views/idv/confirm_start_over/index.html.erb
@@ -2,7 +2,7 @@
       'idv/shared/error',
       type: :warning,
       heading: t('idv.cancel.headings.prompt.standard'),
-      current_step: :get_a_letter,
+      current_step: @step_indicator_step,
     ) do %>
   <p>
     <%= t('idv.cancel.description.gpo.start_over') %>
@@ -14,6 +14,7 @@
       </li>
     <% end %>
   </ul>
+
   <div class="margin-y-5">
     <%= render ButtonComponent.new(
           action: ->(**tag_options, &block) do
diff --git a/config/locales/idv/en.yml b/config/locales/idv/en.yml
index d42d783daba..15a33364261 100644
--- a/config/locales/idv/en.yml
+++ b/config/locales/idv/en.yml
@@ -31,7 +31,10 @@ en:
             - You will still have a %{app_name} account. You can manage or
               delete your account on your %{account_page_text}.
         gpo:
+          continue: Continue to start over and verify your identity from the beginning.
           start_over: 'If you clear your information and start over:'
+          start_over_new_address: To mail your letter to another address, you’ll need to
+            start over and verify your identity with the new address.
           warnings:
             - The verification code in your letter will no longer work
             - You will start over verifying your identity from the beginning
@@ -48,6 +51,7 @@ en:
           hybrid: Are you sure you want to cancel uploading photos of your ID on this
             phone?
           standard: Cancel verifying your identity?
+          start_over: Start over verifying your identity?
         start_over: Start over verifying your identity
     errors:
       incorrect_password: The password you entered is not correct.
diff --git a/config/locales/idv/es.yml b/config/locales/idv/es.yml
index d1362c482a5..c57b772ffff 100644
--- a/config/locales/idv/es.yml
+++ b/config/locales/idv/es.yml
@@ -32,7 +32,11 @@ es:
             - No obstante, continuará teniendo una cuenta en %{app_name}. Puede
               administrar o eliminar su cuenta desde %{account_page_text}.
         gpo:
+          continue: Continúe empezando de nuevo y verifique su identidad desde el
+            principio.
           start_over: Si borras tu información y empiezas de nuevo
+          start_over_new_address: Para enviar su carta a otra dirección, tendrá que
+            empezar de nuevo y verificar su identidad con la nueva dirección.
           warnings:
             - El código de verificación de tu carta ya no funcionará
             - Tendrás que volver a verificar tu identidad otra vez
@@ -49,6 +53,7 @@ es:
           hybrid: '¿Seguro que desea cancelar la carga de fotos de su identificación en
             este teléfono?'
           standard: '¿Cancelar la verificación de su identidad?'
+          start_over: ¿Empezar de nuevo a verificar su identidad?
         start_over: Empezar de nuevo a verificar su identidad
     errors:
       incorrect_password: La contraseña que ingresó no es correcta.
diff --git a/config/locales/idv/fr.yml b/config/locales/idv/fr.yml
index b9e1483000f..f44b8ba03f0 100644
--- a/config/locales/idv/fr.yml
+++ b/config/locales/idv/fr.yml
@@ -32,7 +32,10 @@ fr:
             - Vous aurez toujours un compte %{app_name}. Vous pouvez gérer ou
               supprimer votre compte sur %{account_page_text}.
         gpo:
+          continue: Recommencez et vérifiez votre identité depuis le début.
           start_over: Si vous supprimez vos informations et recommencez
+          start_over_new_address: Pour envoyer votre lettre à une autre adresse, vous
+            devrez recommencer et vérifier votre identité à la nouvelle adresse.
           warnings:
             - Le code de vérification dans votre lettre ne fonctionnera plus
             - Vous recommencerez la vérification de votre identité depuis le
@@ -52,6 +55,7 @@ fr:
           hybrid: Êtes-vous sûr de vouloir annuler le téléchargement de vos photos
             d’identité sur ce téléphone?
           standard: Annuler la vérification de votre identité?
+          start_over: Recommencez la vérification de votre identité?
         start_over: Recommencez la vérification de votre identité
     errors:
       incorrect_password: Le mot de passe que vous avez inscrit est incorrect.
diff --git a/config/routes.rb b/config/routes.rb
index 7430fdda8cd..8ca032ca35c 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -401,6 +401,8 @@
       post '/by_mail/enter_code' => 'by_mail/enter_code#create'
       get '/by_mail/confirm_start_over' => 'confirm_start_over#index',
           as: :confirm_start_over
+      get '/by_mail/confirm_start_over/before_letter' => 'confirm_start_over#before_letter',
+          as: :confirm_start_over_before_letter
 
       if FeatureManagement.gpo_verification_enabled?
         get '/by_mail/request_letter' => 'by_mail/request_letter#index', as: :request_letter
diff --git a/spec/features/idv/confirm_start_over_spec.rb b/spec/features/idv/confirm_start_over_spec.rb
index eebffe5e028..383f708f66a 100644
--- a/spec/features/idv/confirm_start_over_spec.rb
+++ b/spec/features/idv/confirm_start_over_spec.rb
@@ -26,27 +26,67 @@
 
   before do
     allow_any_instance_of(ApplicationController).to receive(:analytics).and_return(fake_analytics)
-    sign_in_live_with_2fa(user)
   end
 
-  it 'can cancel from confirmation screen' do
-    expect(current_path).to eq idv_verify_by_mail_enter_code_path
+  context 'user decides to start over from request letter page' do
+    it 'allows user to start over' do
+      start_idv_from_sp
+      complete_idv_steps_before_gpo_step
+      click_on t('idv.messages.gpo.start_over_link_text')
 
-    click_on t('idv.messages.clear_and_start_over')
+      expect(current_path).to eq idv_confirm_start_over_path
+      expect(page).to have_content(t('idv.cancel.description.gpo.start_over_new_address'))
+      expect_step_indicator_current_step(t('step_indicator.flows.idv.verify_phone_or_address'))
+      expect(fake_analytics).to have_logged_event(:idv_gpo_confirm_start_over_before_letter_visited)
+      click_idv_continue
 
-    expect(current_path).to eq idv_confirm_start_over_path
-    expect(fake_analytics).to have_logged_event('IdV: gpo confirm start over visited')
+      expect(current_path).to eq idv_welcome_path
+    end
+  end
+
+  context 'user decides to start over from request letter page with new route' do
+    it 'allows user to start over' do
+      start_idv_from_sp
+      complete_idv_steps_before_gpo_step
+      click_on t('idv.messages.gpo.start_over_link_text')
+      visit idv_confirm_start_over_before_letter_path
 
-    click_idv_continue
+      expect(current_path).to eq idv_confirm_start_over_before_letter_path
+      expect(page).to have_content(t('idv.cancel.description.gpo.start_over_new_address'))
+      expect_step_indicator_current_step(t('step_indicator.flows.idv.verify_phone_or_address'))
+      expect(fake_analytics).to have_logged_event(:idv_gpo_confirm_start_over_before_letter_visited)
+      click_idv_continue
 
-    expect(current_path).to eq idv_welcome_path
+      expect(current_path).to eq idv_welcome_path
+    end
   end
 
-  it 'can return back to verify screen from confirm screen' do
-    click_on t('idv.messages.clear_and_start_over')
-    click_on t('forms.buttons.back')
+  context 'user decides to start over after requesting a letter' do
+    before do
+      sign_in_live_with_2fa(user)
+    end
+
+    it 'can cancel from confirmation screen' do
+      expect(current_path).to eq idv_verify_by_mail_enter_code_path
+
+      click_on t('idv.messages.clear_and_start_over')
+
+      expect(current_path).to eq idv_confirm_start_over_path
+      expect(page).to have_content(t('idv.cancel.description.gpo.start_over'))
+      expect_step_indicator_current_step(t('step_indicator.flows.idv.get_a_letter'))
+      expect(fake_analytics).to have_logged_event('IdV: gpo confirm start over visited')
+
+      click_idv_continue
+
+      expect(current_path).to eq idv_welcome_path
+    end
+
+    it 'can return back to verify screen from confirm screen' do
+      click_on t('idv.messages.clear_and_start_over')
+      click_on t('forms.buttons.back')
 
-    expect(fake_analytics).to have_logged_event('IdV: gpo confirm start over visited')
-    expect(current_path).to eq idv_verify_by_mail_enter_code_path
+      expect(fake_analytics).to have_logged_event('IdV: gpo confirm start over visited')
+      expect(current_path).to eq idv_verify_by_mail_enter_code_path
+    end
   end
 end