diff --git a/app/presenters/idv/by_mail/request_letter_presenter.rb b/app/presenters/idv/by_mail/request_letter_presenter.rb
index c95619606dd..08498229e7f 100644
--- a/app/presenters/idv/by_mail/request_letter_presenter.rb
+++ b/app/presenters/idv/by_mail/request_letter_presenter.rb
@@ -11,11 +11,15 @@ def initialize(current_user, url_options)
       end
 
       def title
-        resend_requested? ? I18n.t('idv.titles.mail.resend') : I18n.t('idv.titles.mail.verify')
+        resend_requested? ?
+          I18n.t('idv.gpo.request_another_letter.title') :
+          I18n.t('idv.titles.mail.verify')
       end
 
       def button
-        resend_requested? ? I18n.t('idv.buttons.mail.resend') : I18n.t('idv.buttons.mail.send')
+        resend_requested? ?
+          I18n.t('idv.gpo.request_another_letter.button') :
+          I18n.t('idv.buttons.mail.send')
       end
 
       def fallback_back_path
@@ -43,6 +47,10 @@ def back_or_cancel_parameters
         end
       end
 
+      def show_troubleshooting_options?
+        !resend_requested?
+      end
+
       private
 
       def user_needs_address_otp_verification?
diff --git a/app/views/idv/by_mail/request_letter/index.html.erb b/app/views/idv/by_mail/request_letter/index.html.erb
index 52107ed33ef..5d63de58182 100644
--- a/app/views/idv/by_mail/request_letter/index.html.erb
+++ b/app/views/idv/by_mail/request_letter/index.html.erb
@@ -10,15 +10,21 @@
 <% end %>
 
 <% if @presenter.resend_requested? %>
-  <%= render StatusPageComponent.new(status: :warning) do |c| %>
-    <% c.with_header { @presenter.title } %>
-    <p>
-      <%= t('idv.messages.gpo.resend_timeframe_html') %>
-    </p>
-    <p>
-      <%= t('idv.messages.gpo.resend_code_warning') %>
-    </p>
-  <% end %>
+  <%= render PageHeadingComponent.new.with_content(@presenter.title) %>
+  <p>
+    <%= t('idv.gpo.request_another_letter.instructions_html') %>
+  </p>
+  <p>
+    <%= new_tab_link_to(
+          t('idv.gpo.request_another_letter.learn_more_link'),
+          help_center_redirect_url(
+            category: 'verify-your-identity',
+            article: 'verify-your-address-by-mail',
+            flow: :idv,
+            step: :gpo_send_letter,
+          ),
+        ) %>
+  </p>
 <% else %>
   <%= render AlertComponent.new(message: t('idv.messages.gpo.info_alert'), class: 'margin-bottom-4') %>
   <%= render PageHeadingComponent.new.with_content(@presenter.title) %>
@@ -28,28 +34,30 @@
   </p>
 <% end %>
 
-<div class="margin-top-6 margin-bottom-5">
+<div class="margin-y-5">
   <%= button_to @presenter.button,
                 idv_request_letter_path,
                 method: 'put',
                 class: 'usa-button usa-button--big usa-button--wide' %>
 </div>
 
-<%= render(
-      'shared/troubleshooting_options',
-      heading: t('components.troubleshooting_options.default_heading'),
-      options: [
-        {
-          url: help_center_redirect_url(
-            category: 'verify-your-identity',
-            article: 'verify-your-address-by-mail',
-            flow: :idv,
-            step: :gpo_send_letter,
-          ),
-          text: t('idv.troubleshooting.options.learn_more_verify_by_mail'),
-          new_tab: true,
-        },
-      ],
-    ) %>
+<% if @presenter.show_troubleshooting_options? %>
+  <%= render(
+        'shared/troubleshooting_options',
+        heading: t('components.troubleshooting_options.default_heading'),
+        options: [
+          {
+            url: help_center_redirect_url(
+              category: 'verify-your-identity',
+              article: 'verify-your-address-by-mail',
+              flow: :idv,
+              step: :gpo_send_letter,
+            ),
+            text: t('idv.troubleshooting.options.learn_more_verify_by_mail'),
+            new_tab: true,
+          },
+        ],
+      ) %>
+<% end %>
 
 <%= render @presenter.back_or_cancel_partial, @presenter.back_or_cancel_parameters %>
diff --git a/config/locales/idv/en.yml b/config/locales/idv/en.yml
index 6b499dbb8f6..f8dc1e77926 100644
--- a/config/locales/idv/en.yml
+++ b/config/locales/idv/en.yml
@@ -10,7 +10,6 @@ en:
       change_state_id_label: Update state ID
       continue_plain: Continue
       mail:
-        resend: Send another letter
         send: Request a letter
     cancel:
       actions:
@@ -195,6 +194,13 @@ en:
         code below. </p><p>If your letter hasn’t arrived yet, please be patient
         as letters take up to <strong>10 days</strong> to arrive. Thank you for
         your patience.</p>'
+      request_another_letter:
+        button: Request another letter
+        instructions_html: Request a new letter if you have issues with your current
+          letter or it never arrived. Letters take <strong>5 to 10 days</strong>
+          to arrive.
+        learn_more_link: Learn more about verifying your address by mail
+        title: Request another letter?
       return_to_profile: Return to your profile
       title: Welcome back
       wrong_address: Not the right address?
@@ -227,10 +233,6 @@ en:
           verifying your identity.
         letter_on_the_way: We are sending you a letter
         resend: Send me another letter
-        resend_code_warning: If you request a new letter now, the one-time code from
-          your current letter will remain valid for a limited time. You may
-          still use the one-time code from either letter.
-        resend_timeframe_html: Letters take <strong>5 to 10 days</strong> to arrive.
         timeframe_html: Letters are sent the next business day via USPS First-Class Mail
           and arrive in <strong>5 to 10 days</strong>.
       gpo_reminder:
@@ -279,7 +281,6 @@ en:
       activated: Your identity has already been verified
       come_back_later: Your letter is on the way
       mail:
-        resend: Send another letter?
         verify: Verify your address
       otp_delivery_method: How should we send a code?
       review: Review and submit
diff --git a/config/locales/idv/es.yml b/config/locales/idv/es.yml
index 002c6de32a4..b1a6cbf0651 100644
--- a/config/locales/idv/es.yml
+++ b/config/locales/idv/es.yml
@@ -11,7 +11,6 @@ es:
       change_state_id_label: Actualizar la información de su cédula de identidad
       continue_plain: Continuar
       mail:
-        resend: Enviar otra carta
         send: Solicitar una carta
     cancel:
       actions:
@@ -203,6 +202,14 @@ es:
         continuación.</p> <p>Si su carta aún no ha llegado, tenga paciencia, ya
         que las cartas tardan hasta <strong>10 días</strong> en llegar. Gracias
         por su paciencia.</p>'
+      request_another_letter:
+        button: Solicitar otra carta
+        instructions_html: Solicite una nueva carta si tiene problemas con la actual o
+          si nunca llegó. Las cartas tardan entre <strong>5 y 10 días</strong>
+          en llegar.
+        learn_more_link: Obtenga más información sobre la verificación de su dirección
+          por correo
+        title: ¿Solicitar otra carta?
       return_to_profile: Regrese a su perfil
       title: Bienvenido de nuevo
       wrong_address: ¿La dirección no es correcta?
@@ -236,11 +243,6 @@ es:
           verificar su identidad.
         letter_on_the_way: Te enviaremos una carta
         resend: Envíeme otra carta
-        resend_code_warning: Si solicitas una nueva carta ahora, el código de una sola
-          vez de tu carta actual seguirá siendo válido durante un tiempo
-          limitado. Puedes seguir utilizando el código de una sola vez de
-          cualquiera de las dos cartas.
-        resend_timeframe_html: Las cartas tardan entre <strong>5 y 10 días</strong> en llegar.
         timeframe_html: Las cartas se envían al siguiente día hábil por USPS First-Class
           Mail y tardan entre <strong>5 y 10 días</strong> en llegar.
       gpo_reminder:
@@ -293,7 +295,6 @@ es:
       activated: Ya se verificó tu identidad.
       come_back_later: Su carta está en camino
       mail:
-        resend: '¿Enviar otra carta?'
         verify: Verifique su dirección
       otp_delivery_method: '¿Cómo debemos enviar un código?'
       review: Revise y envíe
diff --git a/config/locales/idv/fr.yml b/config/locales/idv/fr.yml
index a9dfd7f1ce2..df4505db784 100644
--- a/config/locales/idv/fr.yml
+++ b/config/locales/idv/fr.yml
@@ -11,7 +11,6 @@ fr:
       change_state_id_label: Mettre à jour les informations figurant sur votre document d’identité
       continue_plain: Continuer
       mail:
-        resend: Envoyer une autre lettre
         send: Demander une lettre
     cancel:
       actions:
@@ -212,6 +211,14 @@ fr:
         arrivée, veuillez être patient car les lettres mettent jusqu’à
         <strong>10 jours</strong> pour arriver. Nous vous remercions de votre
         patience.</p>'
+      request_another_letter:
+        button: Faire une nouvelle demande
+        instructions_html: Vous pouvez demander à faire une nouvelle demande si vous
+          avez des problèmes avec votre lettre actuelle ou si elle n’est pas
+          parvenue à destination. Les lettres mettent entre <strong>5 et 10
+          jours</strong> pour arriver.
+        learn_more_link: En savoir plus sur la vérification de votre adresse par courrier
+        title: Voulez-vous faire une nouvelle demande?
       return_to_profile: Retourner à votre profil
       title: Content de vous revoir
       wrong_address: Pas la bonne adresse?
@@ -248,11 +255,6 @@ fr:
           vérification de votre identité.
         letter_on_the_way: Nous vous envoyons une lettre
         resend: Envoyez-moi une autre lettre
-        resend_code_warning: Si vous demandez une nouvelle lettre maintenant, le code à
-          usage unique de votre lettre actuelle restera valable pendant une
-          période limitée. Vous pouvez toujours utiliser le code à usage unique
-          de l’une ou l’autre lettre.
-        resend_timeframe_html: Les lettres mettent <strong>5 à 10 jours</strong> pour arriver.
         timeframe_html: Les lettres sont envoyées le jour ouvrable suivant par le
           courrier de première classe d’USPS et arrivent dans un délai de
           <strong>5 à 10 jours</strong>.
@@ -308,7 +310,6 @@ fr:
       activated: Votre identité a déjà été vérifiée
       come_back_later: Votre lettre est en route
       mail:
-        resend: Envoyer une autre lettre?
         verify: Vérifiez votre adresse
       otp_delivery_method: Comment envoyer un code?
       review: Réviser et soumettre
diff --git a/spec/features/idv/steps/gpo_step_spec.rb b/spec/features/idv/steps/gpo_step_spec.rb
index d5a4a649d22..b2459aa7b70 100644
--- a/spec/features/idv/steps/gpo_step_spec.rb
+++ b/spec/features/idv/steps/gpo_step_spec.rb
@@ -63,10 +63,11 @@
 
         # Confirm that we show the correct content on
         # the GPO page for users requesting re-send
-        expect(page).to have_content(t('idv.titles.mail.resend'))
-        expect(page).to have_content(strip_tags(t('idv.messages.gpo.resend_timeframe_html')))
-        expect(page).to have_content(t('idv.messages.gpo.resend_code_warning'))
-        expect(page).to have_content(t('idv.buttons.mail.resend'))
+        expect(page).to have_content(t('idv.gpo.request_another_letter.title'))
+        expect(page).to have_content(
+          strip_tags(t('idv.gpo.request_another_letter.instructions_html')),
+        )
+        expect(page).to have_content(t('idv.gpo.request_another_letter.button'))
         expect(page).to_not have_content(t('idv.messages.gpo.info_alert'))
 
         # Ensure user can go back from this page
@@ -77,7 +78,7 @@
         click_on t('idv.messages.gpo.resend')
 
         # And then actually ask for a resend
-        expect { click_on t('idv.buttons.mail.resend') }.
+        expect { click_on t('idv.gpo.request_another_letter.button') }.
           to change { GpoConfirmation.count }.from(1).to(2)
         expect_user_to_be_unverified(user)
         expect(page).to have_content(t('idv.messages.gpo.another_letter_on_the_way'))
diff --git a/spec/features/saml/ial2_sso_spec.rb b/spec/features/saml/ial2_sso_spec.rb
index acf814f1716..f3fde109c6b 100644
--- a/spec/features/saml/ial2_sso_spec.rb
+++ b/spec/features/saml/ial2_sso_spec.rb
@@ -40,7 +40,7 @@ def expected_gpo_return_to_sp_url
   end
 
   def update_mailing_address
-    click_on t('idv.buttons.mail.resend')
+    click_on t('idv.gpo.request_another_letter.button')
     fill_in t('idv.form.password'), with: user.password
     click_continue
     click_link t('idv.cancel.actions.exit', app_name: APP_NAME)
@@ -136,7 +136,7 @@ def sign_out_user
         expect(user.events.account_verified.size).to be(0)
         expect(current_path).to eq(idv_request_letter_path)
 
-        click_button(t('idv.buttons.mail.resend'))
+        click_button(t('idv.gpo.request_another_letter.button'))
 
         expect(current_path).to eq(idv_letter_enqueued_path)
       end
diff --git a/spec/presenters/idv/by_mail/request_letter_presenter_spec.rb b/spec/presenters/idv/by_mail/request_letter_presenter_spec.rb
index 547e54e3db6..629b02c76d0 100644
--- a/spec/presenters/idv/by_mail/request_letter_presenter_spec.rb
+++ b/spec/presenters/idv/by_mail/request_letter_presenter_spec.rb
@@ -26,7 +26,7 @@
         create_letter_send_event
 
         expect(subject.title).to eq(
-          I18n.t('idv.titles.mail.resend'),
+          I18n.t('idv.gpo.request_another_letter.title'),
         )
       end
     end
@@ -59,7 +59,7 @@
       it 'provides text to resend' do
         create_letter_send_event
         expect(subject.button).to eq(
-          I18n.t('idv.buttons.mail.resend'),
+          I18n.t('idv.gpo.request_another_letter.button'),
         )
       end
     end
diff --git a/spec/support/idv_examples/clearing_and_restarting.rb b/spec/support/idv_examples/clearing_and_restarting.rb
index 92277910e01..a35a4084aa1 100644
--- a/spec/support/idv_examples/clearing_and_restarting.rb
+++ b/spec/support/idv_examples/clearing_and_restarting.rb
@@ -25,7 +25,7 @@
     if page.has_button?(t('idv.buttons.mail.send'))
       click_on t('idv.buttons.mail.send')
     else
-      click_on t('idv.buttons.mail.resend')
+      click_on t('idv.gpo.request_another_letter.button')
     end
     fill_in 'Password', with: user.password
     click_idv_continue
diff --git a/spec/support/idv_examples/gpo_otp_verification.rb b/spec/support/idv_examples/gpo_otp_verification.rb
index f7a303f6380..62cfe696866 100644
--- a/spec/support/idv_examples/gpo_otp_verification.rb
+++ b/spec/support/idv_examples/gpo_otp_verification.rb
@@ -55,7 +55,7 @@
 
     expect_step_indicator_current_step(t('step_indicator.flows.idv.get_a_letter'))
 
-    click_on t('idv.buttons.mail.resend')
+    click_on t('idv.gpo.request_another_letter.button')
 
     expect(GpoConfirmation.count).to eq(1)
     expect(GpoConfirmationCode.count).to eq(1)
diff --git a/spec/views/idv/by_mail/request_letter/index.html.erb_spec.rb b/spec/views/idv/by_mail/request_letter/index.html.erb_spec.rb
index 68cb59df75f..04f4520d0c4 100644
--- a/spec/views/idv/by_mail/request_letter/index.html.erb_spec.rb
+++ b/spec/views/idv/by_mail/request_letter/index.html.erb_spec.rb
@@ -42,9 +42,30 @@
   context 'letter already sent' do
     let(:resend_requested) { true }
 
-    it 'prompts to send another letter' do
-      expect(rendered).to have_content(I18n.t('idv.titles.mail.resend'))
-      expect(rendered).to have_button(I18n.t('idv.buttons.mail.resend'))
+    it 'has the right title' do
+      expect(rendered).to have_css('h1', text: t('idv.gpo.request_another_letter.title'))
+    end
+
+    it 'has the right body' do
+      expect(rendered).to have_text(
+        strip_tags(t('idv.gpo.request_another_letter.instructions_html')),
+      )
+    end
+
+    it 'includes link to help' do
+      expect(rendered).to have_link(
+        t('idv.gpo.request_another_letter.learn_more_link'),
+        href: help_center_redirect_url(
+          category: 'verify-your-identity',
+          article: 'verify-your-address-by-mail',
+          flow: :idv,
+          step: :gpo_send_letter,
+        ),
+      )
+    end
+
+    it 'does not include troubleshooting options' do
+      expect(rendered).not_to have_css('.troubleshooting-options')
     end
   end