diff --git a/app/javascript/packages/document-capture/components/acuant-capture.tsx b/app/javascript/packages/document-capture/components/acuant-capture.tsx
index 5ddcf36b6cd..f1b681b4097 100644
--- a/app/javascript/packages/document-capture/components/acuant-capture.tsx
+++ b/app/javascript/packages/document-capture/components/acuant-capture.tsx
@@ -490,44 +490,50 @@ function AcuantCapture(
     setIsCapturingEnvironment(false);
   }
 
+  function onAcuantImageCaptureFailure(error: AcuantCaptureFailureError, code: string | undefined) {
+    const { SEQUENCE_BREAK_CODE } = window.AcuantJavascriptWebSdk;
+    if (isAcuantCameraAccessFailure(error)) {
+      if (fullScreenRef.current?.focusTrap) {
+        suspendFocusTrapForAnticipatedFocus(fullScreenRef.current.focusTrap);
+      }
+
+      // Internally, Acuant sets a cookie to bail on guided capture if initialization had
+      // previously failed for any reason, including declined permission. Since the cookie
+      // never expires, and since we want to re-prompt even if the user had previously
+      // declined, unset the cookie value when failure occurs for permissions.
+      setAcuantFailureCookie(null);
+
+      onCameraAccessDeclined();
+    } else if (code === SEQUENCE_BREAK_CODE) {
+      setOwnErrorMessage(
+        `${t('doc_auth.errors.upload_error')} ${t('errors.messages.try_again')
+          .split(' ')
+          .join(NBSP_UNICODE)}`,
+      );
+
+      refreshAcuantFailureCookie();
+    } else if (error === undefined) {
+      // Show a more generic error message when there's a cropping error.
+      // Errors with a value of `undefined` are cropping errors.
+      setOwnErrorMessage(t('errors.general'));
+    } else {
+      setOwnErrorMessage(t('doc_auth.errors.camera.failed'));
+    }
+
+    setIsCapturingEnvironment(false);
+    trackEvent('IdV: Image capture failed', {
+      field: name,
+      error: getNormalizedAcuantCaptureFailureMessage(error, code),
+    });
+  }
+
   return (
     <div className={[className, 'document-capture-acuant-capture'].filter(Boolean).join(' ')}>
       {isCapturingEnvironment && (
         <AcuantCamera
           onCropStart={() => setHasStartedCropping(true)}
           onImageCaptureSuccess={onAcuantImageCaptureSuccess}
-          onImageCaptureFailure={(error, code) => {
-            const { SEQUENCE_BREAK_CODE } = window.AcuantJavascriptWebSdk;
-            if (isAcuantCameraAccessFailure(error)) {
-              if (fullScreenRef.current?.focusTrap) {
-                suspendFocusTrapForAnticipatedFocus(fullScreenRef.current.focusTrap);
-              }
-
-              // Internally, Acuant sets a cookie to bail on guided capture if initialization had
-              // previously failed for any reason, including declined permission. Since the cookie
-              // never expires, and since we want to re-prompt even if the user had previously
-              // declined, unset the cookie value when failure occurs for permissions.
-              setAcuantFailureCookie(null);
-
-              onCameraAccessDeclined();
-            } else if (code === SEQUENCE_BREAK_CODE) {
-              setOwnErrorMessage(
-                `${t('doc_auth.errors.upload_error')} ${t('errors.messages.try_again')
-                  .split(' ')
-                  .join(NBSP_UNICODE)}`,
-              );
-
-              refreshAcuantFailureCookie();
-            } else {
-              setOwnErrorMessage(t('doc_auth.errors.camera.failed'));
-            }
-
-            setIsCapturingEnvironment(false);
-            trackEvent('IdV: Image capture failed', {
-              field: name,
-              error: getNormalizedAcuantCaptureFailureMessage(error, code),
-            });
-          }}
+          onImageCaptureFailure={onAcuantImageCaptureFailure}
         >
           {!hasStartedCropping && (
             <FullScreen
diff --git a/spec/javascript/packages/document-capture/components/acuant-capture-spec.jsx b/spec/javascript/packages/document-capture/components/acuant-capture-spec.jsx
index 6ace57cfb77..a84c5c1b77f 100644
--- a/spec/javascript/packages/document-capture/components/acuant-capture-spec.jsx
+++ b/spec/javascript/packages/document-capture/components/acuant-capture-spec.jsx
@@ -1,19 +1,20 @@
-import sinon from 'sinon';
-import { fireEvent } from '@testing-library/react';
-import userEvent from '@testing-library/user-event';
-import { waitFor, createEvent } from '@testing-library/dom';
 import AcuantCapture, {
-  isAcuantCameraAccessFailure,
-  getNormalizedAcuantCaptureFailureMessage,
-  getDecodedBase64ByteSize,
   AcuantDocumentType,
+  getDecodedBase64ByteSize,
+  getNormalizedAcuantCaptureFailureMessage,
+  isAcuantCameraAccessFailure,
 } from '@18f/identity-document-capture/components/acuant-capture';
 import { AcuantContextProvider, AnalyticsContext } from '@18f/identity-document-capture';
+import { createEvent, waitFor } from '@testing-library/dom';
+
 import DeviceContext from '@18f/identity-document-capture/context/device';
-import { I18nContext } from '@18f/identity-react-i18n';
 import { I18n } from '@18f/identity-i18n';
-import { render, useAcuant } from '../../../support/document-capture';
+import { I18nContext } from '@18f/identity-react-i18n';
+import { fireEvent } from '@testing-library/react';
+import sinon from 'sinon';
+import userEvent from '@testing-library/user-event';
 import { getFixtureFile } from '../../../support/file';
+import { render, useAcuant } from '../../../support/document-capture';
 
 const ACUANT_CAPTURE_SUCCESS_RESULT = {
   image: {
@@ -288,6 +289,37 @@ describe('document-capture/components/acuant-capture', () => {
       expect(document.activeElement).to.equal(button);
     });
 
+    it('shows a generic error if camera starts but cropping error occurs', async () => {
+      const trackEvent = sinon.spy();
+      const { container, getByLabelText, findByText } = render(
+        <AnalyticsContext.Provider value={{ trackEvent }}>
+          <DeviceContext.Provider value={{ isMobile: true }}>
+            <AcuantContextProvider sdkSrc="about:blank" cameraSrc="about:blank">
+              <AcuantCapture label="Image" name="test" />
+            </AcuantContextProvider>
+          </DeviceContext.Provider>
+        </AnalyticsContext.Provider>,
+      );
+
+      initialize({
+        // Call `onCropped` with a response of 'undefined'
+        start: sinon.stub().callsArgWithAsync(1, undefined),
+      });
+
+      const button = getByLabelText('Image');
+      await userEvent.click(button);
+      // "Oops, something went wrong. Please try again."
+      await findByText('errors.general');
+
+      expect(window.AcuantCameraUI.end).to.have.been.calledOnce();
+      expect(container.querySelector('.full-screen')).to.be.null();
+      expect(trackEvent).to.have.been.calledWith('IdV: Image capture failed', {
+        field: 'test',
+        error: 'Cropping failure',
+      });
+      expect(document.activeElement).to.equal(button);
+    });
+
     it('shows error if capture fails: latest version of Acuant SDK', async () => {
       const trackEvent = sinon.spy();
       const { container, getByLabelText, findByText } = render(