diff --git a/app/services/marketing_site.rb b/app/services/marketing_site.rb
index cfa6796b9ce..d18eba07056 100644
--- a/app/services/marketing_site.rb
+++ b/app/services/marketing_site.rb
@@ -6,14 +6,15 @@ class MarketingSite
   HELP_CENTER_ARTICLES = %w[
     authentication-methods/which-authentication-method-should-i-use
     creating-an-account/authentication-application
+    get-started/authentication-options
     manage-your-account/personal-key
     signing-in/what-is-a-hardware-security-key
+    trouble-signing-in/face-or-touch-unlock
     verify-your-identity/accepted-state-issued-identification
     verify-your-identity/how-to-add-images-of-your-state-issued-id
     verify-your-identity/verify-your-identity-in-person
     verify-your-identity/phone-number
     verify-your-identity/verify-your-address-by-mail
-    get-started/authentication-options
   ].to_set.freeze
 
   def self.locale_segment
diff --git a/app/views/two_factor_authentication/webauthn_verification/show.html.erb b/app/views/two_factor_authentication/webauthn_verification/show.html.erb
index 5d7d8e4d58b..b8e36cd102f 100644
--- a/app/views/two_factor_authentication/webauthn_verification/show.html.erb
+++ b/app/views/two_factor_authentication/webauthn_verification/show.html.erb
@@ -56,6 +56,17 @@
     <% if @presenter.link_path.present? %>
       <% c.with_option(url: @presenter.link_path).with_content(@presenter.link_text) %>
     <% end %>
+    <% if @presenter.platform_authenticator? %>
+      <% c.with_option(
+           url: help_center_redirect_path(
+             category: 'trouble-signing-in',
+             article: 'face-or-touch-unlock',
+             flow: :two_factor_authentication,
+             step: :webauthn_verification,
+           ),
+           new_tab: true,
+         ).with_content(t('instructions.mfa.webauthn_platform.learn_more_help')) %>
+    <% end %>
     <% c.with_option(
          url: help_center_redirect_path(
            category: 'get-started',
diff --git a/config/locales/instructions/en.yml b/config/locales/instructions/en.yml
index 9cf62bc4fe2..b09dda48ba9 100644
--- a/config/locales/instructions/en.yml
+++ b/config/locales/instructions/en.yml
@@ -79,6 +79,8 @@ en:
           to verify your identity using a physical device such as a security key
           or government employee ID (PIV or CAC) to access your information.
         confirm_webauthn_platform: You have face or touch unlock enabled for your %{app_name} account.
+      webauthn_platform:
+        learn_more_help: Learn more about face or touch unlock
       wrong_number: Entered the wrong phone number?
     password:
       forgot: Don’t know your password? Reset it after confirming your email address.
diff --git a/config/locales/instructions/es.yml b/config/locales/instructions/es.yml
index 39f035ead11..d98d0e83add 100644
--- a/config/locales/instructions/es.yml
+++ b/config/locales/instructions/es.yml
@@ -84,6 +84,8 @@ es:
           para acceder a su información.
         confirm_webauthn_platform: Tiene activado el desbloqueo facial o táctil para su
           cuenta de %{app_name}.
+      webauthn_platform:
+        learn_more_help: Conozca más sobre el desbloqueo facial o táctil
       wrong_number: '¿Ingresó el número de teléfono equivocado?'
     password:
       forgot: '¿No sabe su contraseña? Restablézcala después de confirmar su email.'
diff --git a/config/locales/instructions/fr.yml b/config/locales/instructions/fr.yml
index a91839f5d7b..a6ef6aa0585 100644
--- a/config/locales/instructions/fr.yml
+++ b/config/locales/instructions/fr.yml
@@ -95,6 +95,8 @@ fr:
           gouvernement (PIV ou CAC) pour accéder à vos informations.
         confirm_webauthn_platform: Vous avez activé le déverrouillage facial ou tactile
           pour votre compte %{app_name}.
+      webauthn_platform:
+        learn_more_help: En savoir plus sur le déverrouillage facial ou tactile
       wrong_number: Vous avez entré un mauvais numéro de téléphone?
     password:
       forgot: Vous ne connaissez pas votre mot de passe? Réinitialisez-le après avoir
diff --git a/spec/views/two_factor_authentication/webauthn_verification/show.html.erb_spec.rb b/spec/views/two_factor_authentication/webauthn_verification/show.html.erb_spec.rb
index 604bdf54c46..6379cc04f80 100644
--- a/spec/views/two_factor_authentication/webauthn_verification/show.html.erb_spec.rb
+++ b/spec/views/two_factor_authentication/webauthn_verification/show.html.erb_spec.rb
@@ -50,6 +50,19 @@
     it 'includes hidden platform form input with value false' do
       expect(rendered).to have_field('platform', with: 'true', type: 'hidden')
     end
+
+    it 'includes troubleshooting link to learn more about face/touch unlock' do
+      expect(rendered).to have_css('.troubleshooting-options li', count: 3)
+      expect(rendered).to have_link(
+        t('instructions.mfa.webauthn_platform.learn_more_help'),
+        href: help_center_redirect_path(
+          category: 'trouble-signing-in',
+          article: 'face-or-touch-unlock',
+          flow: :two_factor_authentication,
+          step: :webauthn_verification,
+        ),
+      )
+    end
   end
 
   context 'with phishing-resistant MFA requirement' do