diff --git a/app/models/user.rb b/app/models/user.rb
index 1f1a18c440..844efef05f 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -106,6 +106,32 @@ def gpo_verification_pending_profile?
     gpo_verification_pending_profile.present?
   end
 
+  def suspended?
+    suspended_at.to_s > reinstated_at.to_s
+  end
+
+  def reinstated?
+    reinstated_at.to_s > suspended_at.to_s
+  end
+
+  def suspend!
+    if suspended?
+      analytics.user_suspended(success: false, error_message: :user_already_suspended)
+      raise 'user_already_suspended'
+    end
+    update!(suspended_at: Time.zone.now)
+    analytics.user_suspended(success: true)
+  end
+
+  def reinstate!
+    if !suspended?
+      analytics.user_reinstated(success: false, error_message: :user_is_not_suspended)
+      raise 'user_is_not_suspended'
+    end
+    update!(reinstated_at: Time.zone.now)
+    analytics.user_reinstated(success: true)
+  end
+
   def pending_profile
     return @pending_profile if defined?(@pending_profile)
 
@@ -403,6 +429,10 @@ def send_confirmation_instructions
 
   add_method_tracer :send_devise_notification, "Custom/#{name}/send_devise_notification"
 
+  def analytics
+    @analytics ||= Analytics.new(user: self, request: nil, session: {}, sp: nil)
+  end
+
   def send_email_to_all_addresses(user_mailer_template)
     confirmed_email_addresses.each do |email_address|
       UserMailer.with(
diff --git a/app/services/analytics_events.rb b/app/services/analytics_events.rb
index f4e23b1d28..539689d354 100644
--- a/app/services/analytics_events.rb
+++ b/app/services/analytics_events.rb
@@ -3876,6 +3876,42 @@ def user_registration_user_fully_registered(
     )
   end
 
+  # Tracks when user reinstated
+  # @param [Boolean] success
+  # @param [String] error_message
+  def user_reinstated(
+    success:,
+    error_message: nil,
+    **extra
+  )
+    track_event(
+      'User Suspension: Reinstated',
+      {
+        success: success,
+        error_message: error_message,
+        **extra,
+      }.compact,
+    )
+  end
+
+  # Tracks when user suspended
+  # @param [Boolean] success
+  # @param [String] error_message
+  def user_suspended(
+    success:,
+    error_message: nil,
+    **extra
+  )
+    track_event(
+      'User Suspension: Suspended',
+      {
+        success: success,
+        error_message: error_message,
+        **extra,
+      }.compact,
+    )
+  end
+
   # Tracks when USPS in-person proofing enrollment is created
   # @param [String] enrollment_code
   # @param [Integer] enrollment_id
diff --git a/spec/factories/users.rb b/spec/factories/users.rb
index afa8e08cad..09eb35930b 100644
--- a/spec/factories/users.rb
+++ b/spec/factories/users.rb
@@ -259,5 +259,15 @@
         create(:profile, :password_reset, :with_pii, user: user)
       end
     end
+
+    trait :suspended do
+      suspended_at { Time.zone.now }
+      reinstated_at { nil }
+    end
+
+    trait :reinstated do
+      suspended_at { Time.zone.now }
+      reinstated_at { Time.zone.now + 1.hour }
+    end
   end
 end
diff --git a/spec/models/user_spec.rb b/spec/models/user_spec.rb
index b2f19cd00b..2c7988b785 100644
--- a/spec/models/user_spec.rb
+++ b/spec/models/user_spec.rb
@@ -699,6 +699,132 @@
     end
   end
 
+  describe 'user suspension' do
+    let(:user) { User.new }
+    let(:cannot_reinstate_message) { :user_is_not_suspended }
+    let(:cannot_suspend_message) { :user_already_suspended }
+
+    describe '#suspended?' do
+      context 'when suspended_at is after reinstated_at' do
+        before do
+          user.suspended_at = Time.zone.now
+          user.reinstated_at = Time.zone.now - 1.day
+        end
+        it 'returns true' do
+          expect(user.suspended?).to be true
+        end
+      end
+
+      context 'when suspended_at is before reinstated_at' do
+        before do
+          user.suspended_at = Time.zone.now - 1.day
+          user.reinstated_at = Time.zone.now
+        end
+
+        it 'returns false' do
+          expect(user.suspended?).to be false
+        end
+      end
+
+      context 'when suspended_at is nil' do
+        before do
+          user.suspended_at = nil
+          user.reinstated_at = nil
+        end
+
+        it 'returns false' do
+          expect(user.suspended?).to be false
+        end
+      end
+    end
+
+    describe '#reinstated?' do
+      context 'when reinstated_at is after suspended_at' do
+        before do
+          user.suspended_at = Time.zone.now - 1.day
+          user.reinstated_at = Time.zone.now
+        end
+
+        it 'returns true' do
+          expect(user.reinstated?).to be true
+        end
+      end
+
+      context 'when reinstated_at is before suspended_at' do
+        before do
+          user.suspended_at = Time.zone.now
+          user.reinstated_at = Time.zone.now - 1.day
+        end
+
+        it 'returns false' do
+          expect(user.reinstated?).to be false
+        end
+      end
+
+      context 'when reinstated_at is nil' do
+        before do
+          user.suspended_at = nil
+          user.reinstated_at = nil
+        end
+        it 'returns false' do
+          expect(user.reinstated?).to be false
+        end
+      end
+    end
+
+    describe '#suspend!' do
+      it 'updates the suspended_at attribute with the current time' do
+        expect do
+          user.suspend!
+        end.to change(user, :suspended_at).from(nil).to(be_within(1.second).of(Time.zone.now))
+      end
+
+      it 'tracks the user suspension' do
+        expect(user.analytics).to receive(:user_suspended).with(success: true)
+        user.suspend!
+      end
+
+      it 'raises an error if the user is already suspended' do
+        user.suspended_at = Time.zone.now
+        expect(user.analytics).to receive(:user_suspended).with(
+          success: false,
+          error_message: cannot_suspend_message,
+        )
+        expect do
+          user.suspend!
+        end.to raise_error(cannot_suspend_message.to_s)
+      end
+    end
+
+    describe '#reinstate!' do
+      before do
+        user.suspended_at = Time.zone.now
+        user.reinstated_at = nil
+      end
+      it 'updates the reinstated_at attribute with the current time' do
+        expect do
+          user.reinstate!
+        end.to change(user, :reinstated_at).from(nil).to(be_within(1.second).of(Time.zone.now))
+      end
+
+      it 'tracks the user reinstatement' do
+        expect(user.analytics).to receive(:user_reinstated).with(success: true)
+        user.reinstate!
+      end
+
+      it 'raises an error if the user is not currently suspended' do
+        user.suspended_at = nil
+        expect(user.analytics).to receive(:user_reinstated).with(
+          success: false,
+          error_message: cannot_reinstate_message,
+        )
+        expect do
+          user.reinstate!
+        end.to raise_error(cannot_reinstate_message.to_s)
+      end
+    end
+  end
+
   describe '#should_receive_in_person_completion_survey?' do
     let!(:user) { create(:user) }
     let(:service_provider) { create(:service_provider) }