diff --git a/app/jobs/voice_otp_sender_job.rb b/app/jobs/voice_otp_sender_job.rb
index 94bdd7ffc77..6383d716a75 100644
--- a/app/jobs/voice_otp_sender_job.rb
+++ b/app/jobs/voice_otp_sender_job.rb
@@ -24,17 +24,24 @@ def twimlet_url(code) # rubocop:disable Metrics/MethodLength
     repeat = message_repeat(code)
 
     twimlet_menu(
-      repeat,
+      message_initial,
       1 => twimlet_menu(
         repeat,
         1 => twimlet_menu(
           repeat,
-          1 => twimlet_menu(repeat, 1 => twimlet_message(message_final(code)))
+          1 => twimlet_menu(
+            repeat,
+            1 => twimlet_menu(repeat, 1 => twimlet_message(message_final(code)))
+          )
         )
       )
     )
   end
 
+  def message_initial
+    I18n.t('jobs.voice_otp_sender_job.message_initial')
+  end
+
   def message_repeat(code)
     I18n.t('jobs.voice_otp_sender_job.message_repeat', code: code)
   end
diff --git a/config/locales/jobs/en.yml b/config/locales/jobs/en.yml
index fa04381e561..fd8688f7735 100644
--- a/config/locales/jobs/en.yml
+++ b/config/locales/jobs/en.yml
@@ -6,9 +6,11 @@ en:
 
         If you did not request this change, please contact %{app} at %{support_url}
     voice_otp_sender_job:
+      message_initial: >
+        Hello! Press 1 to hear your login.gov one time passcode.
       message_repeat: >
-        Hello! Your login.gov one time passcode is, %{code},
-        again, your passcode is, %{code}. Press 1 to repeat your code.
+        Your login.gov one time passcode is, %{code}, again, your passcode is,
+        %{code}. Press 1 to repeat your passcode.
       message_final: >
-        Hello! Your login.gov one time passcode is, %{code},
-        again, your passcode is, %{code}, goodbye!
+        Your login.gov one time passcode is, %{code}, again, your passcode is,
+        %{code}, goodbye!
diff --git a/spec/jobs/voice_otp_sender_job_spec.rb b/spec/jobs/voice_otp_sender_job_spec.rb
index 5e1e20cca85..991d70f65f4 100644
--- a/spec/jobs/voice_otp_sender_job_spec.rb
+++ b/spec/jobs/voice_otp_sender_job_spec.rb
@@ -19,19 +19,26 @@
       expect(call.to).to eq('555-5555')
       expect(call.from).to match(/(\+19999999999|\+12222222222)/)
 
+      query = extract_query_params(call.url)
+      expect(query['Message']).to eq(t('jobs.voice_otp_sender_job.message_initial'))
+
       code = '1234'.scan(/\d/).join(', ')
-      query = Rack::Utils.parse_nested_query(URI(call.url).query)
-      expect(query['Message']).to eq(t('jobs.voice_otp_sender_job.message_repeat', code: code))
+      nested_query = extract_query_params(query['Options']['1'])
+      expect(nested_query['Message']).
+        to eq(t('jobs.voice_otp_sender_job.message_repeat', code: code))
 
-      nested_query = query
       while nested_query['Options']
-        nested_url = URI(nested_query['Options']['1'])
-        nested_query = Rack::Utils.parse_nested_query(nested_url.query)
+        nested_query = extract_query_params(nested_query['Options']['1'])
       end
+
       expect(nested_query['Message']['0']).
         to eq(t('jobs.voice_otp_sender_job.message_final', code: code))
     end
 
+    def extract_query_params(url)
+      Rack::Utils.parse_nested_query(URI(url).query)
+    end
+
     it 'does not send if the OTP code is expired' do
       reset_job_queues
       TwilioService.telephony_service = FakeVoiceCall