diff --git a/app/assets/stylesheets/email.css.scss b/app/assets/stylesheets/email.css.scss
index b9e1286126f..0c13b1ef748 100644
--- a/app/assets/stylesheets/email.css.scss
+++ b/app/assets/stylesheets/email.css.scss
@@ -32,11 +32,6 @@
   line-height: 10px;
 }
 
-.s16 {
-  font-size: 16px;
-  line-height: 24px;
-}
-
 .s30 {
   font-size: 30px;
   line-height: 30px;
diff --git a/app/assets/stylesheets/variables/_email.scss b/app/assets/stylesheets/variables/_email.scss
index e0a1aa7b02f..e670dc8a5f7 100644
--- a/app/assets/stylesheets/variables/_email.scss
+++ b/app/assets/stylesheets/variables/_email.scss
@@ -62,9 +62,9 @@ $global-font-color: $gray;
 $body-font-family: 'Arial', 'Helvetica', sans-serif;
 $global-font-weight: normal;
 $header-color: inherit;
-$global-line-height: 1.3;
-$global-font-size: 13px;
-$body-line-height: 17px;
+$global-line-height: 1.5;
+$global-font-size: 16px;
+$body-line-height: $global-line-height;
 $header-font-family: $body-font-family;
 $header-font-weight: $global-font-weight;
 $h1-font-size: 34px;
@@ -77,8 +77,8 @@ $header-margin-bottom: 10px;
 $paragraph-margin-bottom: 10px;
 $small-font-size: 80%;
 $small-font-color: $medium-gray;
-$lead-font-size: $global-font-size * 1.25;
-$lead-line-height: 1.6;
+$lead-font-size: $global-font-size;
+$lead-line-height: $global-line-height;
 $text-padding: 10px;
 $subheader-lineheight: 1.4;
 $subheader-color: $dark-gray;
diff --git a/app/views/shared/_in-person-verification-results-email-lower.html.erb b/app/views/shared/_in-person-verification-results-email-lower.html.erb
index f0fba6f875e..e825899c323 100644
--- a/app/views/shared/_in-person-verification-results-email-lower.html.erb
+++ b/app/views/shared/_in-person-verification-results-email-lower.html.erb
@@ -29,12 +29,11 @@
   </p>
 <% end %>
 
-<div class="s16">
-  <br />
+<p>
   <%= t(
         'user_mailer.in_person_verified.warning_contact_us_html',
         contact_us_url: MarketingSite.contact_url,
         sign_in_url: root_url,
       )
   %>
-</div>
+</p>
diff --git a/app/views/user_mailer/in_person_failed.html.erb b/app/views/user_mailer/in_person_failed.html.erb
index c96af390cce..68ffc9af874 100644
--- a/app/views/user_mailer/in_person_failed.html.erb
+++ b/app/views/user_mailer/in_person_failed.html.erb
@@ -1,24 +1,22 @@
-<div class="s16">
-  <%= t('user_mailer.in_person_verified.greeting') %><br>
-  <p class="s16">
-    <%= t(
-          'user_mailer.in_person_failed.intro',
-          location: @presenter.location_name,
-          date: @presenter.formatted_verified_date,
-        ) %>
-  </p>
-  <p class="s16">
-    <% if @presenter.show_cta? %>
-      <%= t('user_mailer.in_person_failed.body.with_cta', sp_or_app_name: @presenter.service_provider_or_app_name) %>
-    <% else %>
-      <%= t('user_mailer.in_person_failed.body.without_cta', sp_name: @presenter.service_provider.friendly_name) %>
-    <% end %>
-  </p>
-  <p class="s16"><strong><%= t('user_mailer.in_person_failed.verifying_identity') %></strong></p>
-  <ul class="usa-list">
-    <li><%= t('user_mailer.in_person_failed.verifying_step_not_expired') %></li>
-    <li><%= t('user_mailer.in_person_failed.verifying_step_proof_of_address') %></li>
-  </ul>
-</div>
+<%= t('user_mailer.in_person_verified.greeting') %><br>
+<p>
+  <%= t(
+        'user_mailer.in_person_failed.intro',
+        location: @presenter.location_name,
+        date: @presenter.formatted_verified_date,
+      ) %>
+</p>
+<p>
+  <% if @presenter.show_cta? %>
+    <%= t('user_mailer.in_person_failed.body.with_cta', sp_or_app_name: @presenter.service_provider_or_app_name) %>
+  <% else %>
+    <%= t('user_mailer.in_person_failed.body.without_cta', sp_name: @presenter.service_provider.friendly_name) %>
+  <% end %>
+</p>
+<p><strong><%= t('user_mailer.in_person_failed.verifying_identity') %></strong></p>
+<ul class="usa-list">
+  <li><%= t('user_mailer.in_person_failed.verifying_step_not_expired') %></li>
+  <li><%= t('user_mailer.in_person_failed.verifying_step_proof_of_address') %></li>
+</ul>
 
 <%= render 'shared/in-person-verification-results-email-lower' %>
diff --git a/app/views/user_mailer/in_person_verified.html.erb b/app/views/user_mailer/in_person_verified.html.erb
index 01e512bf099..09ccd054435 100644
--- a/app/views/user_mailer/in_person_verified.html.erb
+++ b/app/views/user_mailer/in_person_verified.html.erb
@@ -6,7 +6,7 @@
       class: 'float-center padding-bottom-4',
     ) %>
 <h4><%= message.subject %></h4>
-<p class="s16">
+<p>
   <%= t('user_mailer.in_person_verified.greeting') %><br>
   <%= t(
         'user_mailer.in_person_verified.intro',