diff --git a/app/forms/idv/api_document_verification_status_form.rb b/app/forms/idv/api_document_verification_status_form.rb
index 08f675ccce7..414fa7e673b 100644
--- a/app/forms/idv/api_document_verification_status_form.rb
+++ b/app/forms/idv/api_document_verification_status_form.rb
@@ -18,6 +18,7 @@ def submit
         errors: errors,
         extra: {
           remaining_attempts: remaining_attempts,
+          doc_auth_result: @async_state&.result&.[](:doc_auth_result),
         },
       )
     end
diff --git a/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.tsx b/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.tsx
index 3c3d7d6198b..885321ae284 100644
--- a/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.tsx
+++ b/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.tsx
@@ -22,6 +22,11 @@ interface DocumentCaptureTroubleshootingOptionsProps {
    */
   showDocumentTips?: boolean;
 
+  /**
+   * Whether to include option to verify in person.
+   */
+  showInPersonOption?: boolean;
+
   /**
    * If there are any errors (toggles whether or not to show in person proofing option)
    */
@@ -32,6 +37,7 @@ function DocumentCaptureTroubleshootingOptions({
   heading,
   location = 'document_capture_troubleshooting_options',
   showDocumentTips = true,
+  showInPersonOption = true,
   hasErrors,
 }: DocumentCaptureTroubleshootingOptionsProps) {
   const { t } = useI18n();
@@ -71,7 +77,7 @@ function DocumentCaptureTroubleshootingOptions({
           ].filter(Boolean) as TroubleshootingOption[]
         }
       />
-      {hasErrors && inPersonURL && (
+      {hasErrors && inPersonURL && showInPersonOption && (
         <TroubleshootingOptions
           isNewFeatures
           heading={t('idv.troubleshooting.headings.are_you_near')}
diff --git a/app/javascript/packages/document-capture/components/document-capture.jsx b/app/javascript/packages/document-capture/components/document-capture.jsx
index 49760bc3238..ca271eb3e6a 100644
--- a/app/javascript/packages/document-capture/components/document-capture.jsx
+++ b/app/javascript/packages/document-capture/components/document-capture.jsx
@@ -120,6 +120,7 @@ function DocumentCapture({ isAsyncForm = false, onStepChange }) {
             submissionError instanceof UploadFormEntriesError
               ? withProps({
                   remainingAttempts: submissionError.remainingAttempts,
+                  isFailedResult: submissionError.isFailedResult,
                   captureHints: submissionError.hints,
                   pii: submissionError.pii,
                 })(ReviewIssuesStep)
diff --git a/app/javascript/packages/document-capture/components/review-issues-step.tsx b/app/javascript/packages/document-capture/components/review-issues-step.tsx
index ad71f384118..a981efc0d83 100644
--- a/app/javascript/packages/document-capture/components/review-issues-step.tsx
+++ b/app/javascript/packages/document-capture/components/review-issues-step.tsx
@@ -50,6 +50,8 @@ interface ReviewIssuesStepValue {
 interface ReviewIssuesStepProps extends FormStepComponentProps<ReviewIssuesStepValue> {
   remainingAttempts: number;
 
+  isFailedResult: boolean;
+
   captureHints: boolean;
 
   pii?: PII;
@@ -70,6 +72,7 @@ function ReviewIssuesStep({
   onError = () => {},
   registerField = () => undefined,
   remainingAttempts = Infinity,
+  isFailedResult = false,
   pii,
   captureHints = false,
 }: ReviewIssuesStepProps) {
@@ -110,6 +113,7 @@ function ReviewIssuesStep({
           <DocumentCaptureTroubleshootingOptions
             location="post_submission_warning"
             hasErrors={!!errors?.length}
+            showInPersonOption={!isFailedResult}
           />
         }
       >
diff --git a/app/javascript/packages/document-capture/context/upload.tsx b/app/javascript/packages/document-capture/context/upload.tsx
index b02fac344a1..b24b844284b 100644
--- a/app/javascript/packages/document-capture/context/upload.tsx
+++ b/app/javascript/packages/document-capture/context/upload.tsx
@@ -94,6 +94,11 @@ export interface UploadErrorResponse {
    * Personally-identifiable information from OCR analysis.
    */
   ocr_pii?: PII;
+
+  /**
+   * Whether the unsuccessful result was the failure type.
+   */
+  result_failed: boolean;
 }
 
 export type UploadImplementation = (
diff --git a/app/javascript/packages/document-capture/services/upload.ts b/app/javascript/packages/document-capture/services/upload.ts
index e49d4a6519f..84b98fd1935 100644
--- a/app/javascript/packages/document-capture/services/upload.ts
+++ b/app/javascript/packages/document-capture/services/upload.ts
@@ -36,6 +36,8 @@ export class UploadFormEntriesError extends FormError {
 
   remainingAttempts = Infinity;
 
+  isFailedResult = false;
+
   pii?: PII;
 
   hints = false;
@@ -111,6 +113,8 @@ const upload: UploadImplementation = async function (payload, { method = 'POST',
       error.hints = result.hints;
     }
 
+    error.isFailedResult = !!result.result_failed;
+
     throw error;
   }
 
diff --git a/app/presenters/image_upload_response_presenter.rb b/app/presenters/image_upload_response_presenter.rb
index b79c5e8c821..9b319a45c08 100644
--- a/app/presenters/image_upload_response_presenter.rb
+++ b/app/presenters/image_upload_response_presenter.rb
@@ -38,6 +38,7 @@ def as_json(*)
       json[:redirect] = idv_session_errors_throttled_url if remaining_attempts&.zero?
       json[:hints] = true if show_hints?
       json[:ocr_pii] = ocr_pii
+      json[:result_failed] = doc_auth_result_failed?
       json
     end
   end
@@ -48,6 +49,10 @@ def url_options
 
   private
 
+  def doc_auth_result_failed?
+    @form_response.to_h[:doc_auth_result] == DocAuth::Acuant::ResultCodes::FAILED.name
+  end
+
   def show_hints?
     @form_response.errors[:hints].present? || attention_with_barcode?
   end
diff --git a/app/services/doc_auth/mock/result_response.rb b/app/services/doc_auth/mock/result_response.rb
index 23b3cdf102f..e7b3d6ada50 100644
--- a/app/services/doc_auth/mock/result_response.rb
+++ b/app/services/doc_auth/mock/result_response.rb
@@ -12,7 +12,7 @@ def initialize(uploaded_file, config, liveness_enabled)
           errors: errors,
           pii_from_doc: pii_from_doc,
           extra: {
-            doc_auth_result: success? ? 'Passed' : 'Caution',
+            doc_auth_result: doc_auth_result,
             billed: true,
           },
         )
@@ -78,6 +78,22 @@ def parsed_data_from_uploaded_file
         @parsed_data_from_uploaded_file = parse_uri || parse_yaml
       end
 
+      def doc_auth_result
+        doc_auth_result_from_uploaded_file || doc_auth_result_from_success
+      end
+
+      def doc_auth_result_from_uploaded_file
+        parsed_data_from_uploaded_file&.[]('doc_auth_result')
+      end
+
+      def doc_auth_result_from_success
+        if success?
+          DocAuth::Acuant::ResultCodes::PASSED.name
+        else
+          DocAuth::Acuant::ResultCodes::CAUTION.name
+        end
+      end
+
       def parse_uri
         uri = URI.parse(uploaded_file.chomp)
         if uri.scheme == 'data'
diff --git a/spec/controllers/idv/doc_auth_controller_spec.rb b/spec/controllers/idv/doc_auth_controller_spec.rb
index d4b0ae65d6a..56ae560a832 100644
--- a/spec/controllers/idv/doc_auth_controller_spec.rb
+++ b/spec/controllers/idv/doc_auth_controller_spec.rb
@@ -235,6 +235,16 @@
         attention_with_barcode: false,
       }
     end
+    let(:hard_fail_result) do
+      {
+        pii_from_doc: {},
+        success: false,
+        errors: { front: 'Wrong document' },
+        messages: ['message'],
+        attention_with_barcode: false,
+        doc_auth_result: 'Failed',
+      }
+    end
 
     it 'returns status of success' do
       set_up_document_capture_result(
@@ -284,14 +294,15 @@
           errors: [{ field: 'front', message: 'Wrong document' }],
           remaining_attempts: IdentityConfig.store.doc_auth_max_attempts,
           ocr_pii: nil,
+          result_failed: false,
         }.to_json,
       )
     end
 
-    it 'returns status of fail with incomplete PII from doc auth' do
+    it 'returns status of hard fail' do
       set_up_document_capture_result(
         uuid: document_capture_session_uuid,
-        idv_result: bad_pii_result,
+        idv_result: hard_fail_result,
       )
       put :update,
           params: {
@@ -303,15 +314,40 @@
       expect(response.body).to eq(
         {
           success: false,
-          errors: [{ field: 'pii',
-                     message: I18n.t('doc_auth.errors.general.no_liveness') }],
+          errors: [{ field: 'front', message: 'Wrong document' }],
           remaining_attempts: IdentityConfig.store.doc_auth_max_attempts,
           ocr_pii: nil,
+          result_failed: true,
         }.to_json,
       )
-      expect(@analytics).to have_received(:track_event).with(
-        'IdV: ' + "#{Analytics::DOC_AUTH} verify_document_status submitted".downcase, {
-          errors: { pii: [I18n.t('doc_auth.errors.general.no_liveness')] },
+    end
+
+    it 'returns status of fail with incomplete PII from doc auth' do
+      set_up_document_capture_result(
+        uuid: document_capture_session_uuid,
+        idv_result: bad_pii_result,
+      )
+
+      expect(@analytics).to receive(:track_event).with(
+        "IdV: #{Analytics::DOC_AUTH.downcase} image upload vendor pii validation", include(
+          errors: include(
+            pii: [I18n.t('doc_auth.errors.general.no_liveness')],
+          ),
+          error_details: { pii: [I18n.t('doc_auth.errors.general.no_liveness')] },
+          attention_with_barcode: false,
+          success: false,
+          remaining_attempts: IdentityConfig.store.doc_auth_max_attempts,
+          flow_path: 'standard',
+          pii_like_keypaths: [[:pii]],
+          user_id: nil,
+        )
+      )
+
+      expect(@analytics).to receive(:track_event).with(
+        "IdV: #{Analytics::DOC_AUTH.downcase} verify_document_status submitted", include(
+          errors: include(
+            pii: [I18n.t('doc_auth.errors.general.no_liveness')],
+          ),
           error_details: { pii: [I18n.t('doc_auth.errors.general.no_liveness')] },
           attention_with_barcode: false,
           success: false,
@@ -320,7 +356,26 @@
           flow_path: 'standard',
           step_count: 1,
           pii_like_keypaths: [[:pii]],
-        }
+          doc_auth_result: nil,
+        )
+      )
+
+      put :update,
+          params: {
+            step: 'verify_document_status',
+            document_capture_session_uuid: document_capture_session_uuid,
+          }
+
+      expect(response.status).to eq(400)
+      expect(response.body).to eq(
+        {
+          success: false,
+          errors: [{ field: 'pii',
+                     message: I18n.t('doc_auth.errors.general.no_liveness') }],
+          remaining_attempts: IdentityConfig.store.doc_auth_max_attempts,
+          ocr_pii: nil,
+          result_failed: false,
+        }.to_json,
       )
     end
   end
diff --git a/spec/controllers/idv/image_uploads_controller_spec.rb b/spec/controllers/idv/image_uploads_controller_spec.rb
index 1691be5c6a0..cb60cad2084 100644
--- a/spec/controllers/idv/image_uploads_controller_spec.rb
+++ b/spec/controllers/idv/image_uploads_controller_spec.rb
@@ -159,6 +159,7 @@
             success: false,
             errors: [{ field: 'front', message: 'Please fill in this field.' }],
             remaining_attempts: Throttle.max_attempts(:idv_doc_auth) - 2,
+            result_failed: false,
             ocr_pii: nil,
           },
         )
@@ -176,6 +177,7 @@
             errors: [{ field: 'limit', message: 'We could not verify your ID' }],
             redirect: idv_session_errors_throttled_url,
             remaining_attempts: 0,
+            result_failed: false,
             ocr_pii: nil,
           },
         )
diff --git a/spec/forms/idv/api_document_verification_status_form_spec.rb b/spec/forms/idv/api_document_verification_status_form_spec.rb
index 431f481d1ec..402d02817d9 100644
--- a/spec/forms/idv/api_document_verification_status_form_spec.rb
+++ b/spec/forms/idv/api_document_verification_status_form_spec.rb
@@ -86,5 +86,18 @@
       response = form.submit
       expect(response.extra[:remaining_attempts]).to be_a_kind_of(Numeric)
     end
+
+    it 'includes doc_auth_result' do
+      response = form.submit
+      expect(response.extra[:doc_auth_result]).to be_nil
+
+      expect(async_state).to receive(:result).and_return(doc_auth_result: nil)
+      response = form.submit
+      expect(response.extra[:doc_auth_result]).to be_nil
+
+      expect(async_state).to receive(:result).and_return(doc_auth_result: 'Failed')
+      response = form.submit
+      expect(response.extra[:doc_auth_result]).to eq('Failed')
+    end
   end
 end
diff --git a/spec/javascripts/packages/document-capture/components/document-capture-troubleshooting-options-spec.jsx b/spec/javascripts/packages/document-capture/components/document-capture-troubleshooting-options-spec.jsx
index 508402580de..2e5c889ebf3 100644
--- a/spec/javascripts/packages/document-capture/components/document-capture-troubleshooting-options-spec.jsx
+++ b/spec/javascripts/packages/document-capture/components/document-capture-troubleshooting-options-spec.jsx
@@ -155,6 +155,22 @@ describe('DocumentCaptureTroubleshootingOptions', () => {
         expect(ippButton).to.exist();
       });
     });
+
+    context('hasErrors and inPersonURL but showInPersonOption is false', () => {
+      const wrapper = ({ children }) => (
+        <FlowContext.Provider value={{ inPersonURL }}>{children}</FlowContext.Provider>
+      );
+
+      it('does not have link to IPP flow', () => {
+        const { queryAllByText, queryAllByRole } = render(
+          <DocumentCaptureTroubleshootingOptions hasErrors showInPersonOption={false} />,
+          { wrapper },
+        );
+
+        expect(queryAllByText('components.troubleshooting_options.new_feature').length).to.equal(0);
+        expect(queryAllByRole('button').length).to.equal(0);
+      });
+    });
   });
 
   context('with document tips hidden', () => {
diff --git a/spec/javascripts/packages/document-capture/services/upload-spec.js b/spec/javascripts/packages/document-capture/services/upload-spec.js
index 379b9b4a94a..38eb6ab24a5 100644
--- a/spec/javascripts/packages/document-capture/services/upload-spec.js
+++ b/spec/javascripts/packages/document-capture/services/upload-spec.js
@@ -169,6 +169,7 @@ describe('document-capture/services/upload', () => {
               ],
               remaining_attempts: 3,
               hints: true,
+              result_failed: true,
               ocr_pii: { first_name: 'Fakey', last_name: 'McFakerson', dob: '1938-10-06' },
             }),
         }),
@@ -187,6 +188,7 @@ describe('document-capture/services/upload', () => {
         last_name: 'McFakerson',
         dob: '1938-10-06',
       });
+      expect(error.isFailedResult).to.be.true();
       expect(error.formEntryErrors[0]).to.be.instanceOf(UploadFormEntryError);
       expect(error.formEntryErrors[0].field).to.equal('front');
       expect(error.formEntryErrors[0].message).to.equal('Please fill in this field');
diff --git a/spec/presenters/image_upload_response_presenter_spec.rb b/spec/presenters/image_upload_response_presenter_spec.rb
index 439e0f990f5..760f052d253 100644
--- a/spec/presenters/image_upload_response_presenter_spec.rb
+++ b/spec/presenters/image_upload_response_presenter_spec.rb
@@ -115,6 +115,7 @@
       it 'returns hash of properties' do
         expected = {
           success: false,
+          result_failed: false,
           errors: [{ field: :limit, message: t('errors.doc_auth.throttled_heading') }],
           redirect: idv_session_errors_throttled_url,
           remaining_attempts: 0,
@@ -140,6 +141,7 @@
       it 'returns hash of properties' do
         expected = {
           success: false,
+          result_failed: false,
           errors: [{ field: :front, message: t('doc_auth.errors.not_a_file') }],
           hints: true,
           remaining_attempts: 3,
@@ -149,6 +151,32 @@
         expect(presenter.as_json).to eq expected
       end
 
+      context 'hard fail' do
+        let(:form_response) do
+          FormResponse.new(
+            success: false,
+            errors: {
+              front: t('doc_auth.errors.not_a_file'),
+              hints: true,
+            },
+            extra: { doc_auth_result: 'Failed', remaining_attempts: 3 },
+          )
+        end
+
+        it 'returns hash of properties' do
+          expected = {
+            success: false,
+            result_failed: true,
+            errors: [{ field: :front, message: t('doc_auth.errors.not_a_file') }],
+            hints: true,
+            remaining_attempts: 3,
+            ocr_pii: nil,
+          }
+
+          expect(presenter.as_json).to eq expected
+        end
+      end
+
       context 'no remaining attempts' do
         let(:form_response) do
           FormResponse.new(
@@ -164,6 +192,7 @@
         it 'returns hash of properties' do
           expected = {
             success: false,
+            result_failed: false,
             errors: [{ field: :front, message: t('doc_auth.errors.not_a_file') }],
             hints: true,
             redirect: idv_session_errors_throttled_url,
@@ -190,6 +219,7 @@
       it 'returns hash of properties' do
         expected = {
           success: false,
+          result_failed: false,
           errors: [],
           hints: true,
           remaining_attempts: 3,
diff --git a/spec/services/doc_auth/mock/result_response_spec.rb b/spec/services/doc_auth/mock/result_response_spec.rb
index 81138cbd64b..721ab88dbe9 100644
--- a/spec/services/doc_auth/mock/result_response_spec.rb
+++ b/spec/services/doc_auth/mock/result_response_spec.rb
@@ -274,6 +274,34 @@
       expect(response.exception).to eq(nil)
       expect(response.pii_from_doc).to eq({})
       expect(response.attention_with_barcode?).to eq(false)
+      expect(response.extra).to eq(
+        doc_auth_result: DocAuth::Acuant::ResultCodes::PASSED.name,
+        billed: true,
+      )
+    end
+  end
+
+  context 'with a yaml file containing a failed result' do
+    let(:input) do
+      <<~YAML
+        doc_auth_result: Failed
+      YAML
+    end
+
+    it 'returns a failed result' do
+      expect(response.success?).to eq(false)
+      expect(response.errors).to eq(
+        general: [DocAuth::Errors::BARCODE_READ_CHECK],
+        back: [DocAuth::Errors::FALLBACK_FIELD_LEVEL],
+        hints: true,
+      )
+      expect(response.exception).to eq(nil)
+      expect(response.pii_from_doc).to eq({})
+      expect(response.attention_with_barcode?).to eq(false)
+      expect(response.extra).to eq(
+        doc_auth_result: DocAuth::Acuant::ResultCodes::FAILED.name,
+        billed: true,
+      )
     end
   end
 
@@ -315,6 +343,10 @@
         state_id_type: 'drivers_license',
       )
       expect(response.attention_with_barcode?).to eq(false)
+      expect(response.extra).to eq(
+        doc_auth_result: DocAuth::Acuant::ResultCodes::PASSED.name,
+        billed: true,
+      )
     end
   end
 end