diff --git a/app/services/flow/base_step.rb b/app/services/flow/base_step.rb
index 5cec19ac634..f138d0d15df 100644
--- a/app/services/flow/base_step.rb
+++ b/app/services/flow/base_step.rb
@@ -24,6 +24,7 @@ def mark_step_complete(step = nil)
     def mark_step_incomplete(step = nil)
       klass = step.nil? ? self.class : steps[step]
       flow_session.delete(klass.to_s)
+      nil
     end
 
     def self.acceptable_response_object?(obj)
diff --git a/app/services/idv/steps/ssn_step.rb b/app/services/idv/steps/ssn_step.rb
index 540320e671d..1d189857fca 100644
--- a/app/services/idv/steps/ssn_step.rb
+++ b/app/services/idv/steps/ssn_step.rb
@@ -4,6 +4,8 @@ class SsnStep < DocAuthBaseStep
       STEP_INDICATOR_STEP = :verify_info
 
       def call
+        return mark_step_incomplete(:document_capture) if flow_session[:pii_from_doc].nil?
+
         flow_session[:pii_from_doc][:ssn] = flow_params[:ssn]
       end
 
diff --git a/app/services/idv/steps/verify_step.rb b/app/services/idv/steps/verify_step.rb
index 6527c34efe9..18eeb770194 100644
--- a/app/services/idv/steps/verify_step.rb
+++ b/app/services/idv/steps/verify_step.rb
@@ -11,6 +11,7 @@ def call
 
       def enqueue_job
         return if flow_session[verify_step_document_capture_session_uuid_key]
+        return mark_step_incomplete(:ssn) if pii_from_doc.nil?
 
         pii_from_doc[:uuid_prefix] = ServiceProvider.find_by(issuer: sp_session[:issuer])&.app_id
 
diff --git a/spec/services/idv/steps/ssn_step_spec.rb b/spec/services/idv/steps/ssn_step_spec.rb
new file mode 100644
index 00000000000..813bce50ec3
--- /dev/null
+++ b/spec/services/idv/steps/ssn_step_spec.rb
@@ -0,0 +1,63 @@
+require 'rails_helper'
+
+describe Idv::Steps::SsnStep do
+  include Rails.application.routes.url_helpers
+
+  let(:user) { build(:user) }
+  let(:service_provider) do
+    create(
+      :service_provider,
+      issuer: 'http://sp.example.com',
+      app_id: '123',
+    )
+  end
+  let(:controller) do
+    instance_double(
+      'controller',
+      session: { sp: { issuer: service_provider.issuer } },
+      current_user: user,
+      params: {},
+      analytics: FakeAnalytics.new,
+      url_options: {},
+      request: double(
+        'request',
+        headers: {
+          'X-Amzn-Trace-Id' => amzn_trace_id,
+        },
+      ),
+    )
+  end
+  let(:amzn_trace_id) { SecureRandom.uuid }
+
+  let(:pii_from_doc) do
+    {
+      first_name: Faker::Name.first_name,
+    }
+  end
+
+  let(:flow) do
+    Idv::Flows::DocAuthFlow.new(controller, {}, 'idv/doc_auth').tap do |flow|
+      flow.flow_session = { pii_from_doc: pii_from_doc }
+    end
+  end
+
+  subject(:step) do
+    Idv::Steps::SsnStep.new(flow)
+  end
+
+  describe '#call' do
+    context 'when pii_from_doc is not present' do
+      let(:flow) do
+        Idv::Flows::DocAuthFlow.new(controller, {}, 'idv/doc_auth').tap do |flow|
+          flow.flow_session = { 'Idv::Steps::DocumentCaptureStep' => true }
+        end
+      end
+
+      it 'marks previous step as incomplete' do
+        expect(flow.flow_session['Idv::Steps::DocumentCaptureStep']).to eq true
+        expect(step.call).to eq nil
+        expect(flow.flow_session['Idv::Steps::DocumentCaptureStep']).to eq nil
+      end
+    end
+  end
+end
diff --git a/spec/services/idv/steps/verify_step_spec.rb b/spec/services/idv/steps/verify_step_spec.rb
index 67904b0854b..2986880c705 100644
--- a/spec/services/idv/steps/verify_step_spec.rb
+++ b/spec/services/idv/steps/verify_step_spec.rb
@@ -65,6 +65,20 @@
       step.call
     end
 
+    context 'when pii_from_doc is not present' do
+      let(:flow) do
+        Idv::Flows::DocAuthFlow.new(controller, {}, 'idv/doc_auth').tap do |flow|
+          flow.flow_session = { 'Idv::Steps::SsnStep' => true }
+        end
+      end
+
+      it 'marks step as incomplete' do
+        expect(flow.flow_session['Idv::Steps::SsnStep']).to eq true
+        expect(step.call).to eq nil
+        expect(flow.flow_session['Idv::Steps::SsnStep']).to eq nil
+      end
+    end
+
     context 'when different users use the same SSN within the same timeframe' do
       let(:user2) { create(:user) }
       let(:flow2) do