diff --git a/app/javascript/packages/components/troubleshooting-options.jsx b/app/javascript/packages/components/troubleshooting-options.jsx
index f6ff90c53b1..7378d63f54e 100644
--- a/app/javascript/packages/components/troubleshooting-options.jsx
+++ b/app/javascript/packages/components/troubleshooting-options.jsx
@@ -11,6 +11,7 @@ import { BlockLink } from '@18f/identity-components';
 /**
  * @typedef TroubleshootingOptionsProps
  *
+ * @prop {'h1'|'h2'|'h3'|'h4'|'h5'|'h6'=} headingTag
  * @prop {string} heading
  * @prop {TroubleshootingOption[]} options
  */
@@ -18,10 +19,12 @@ import { BlockLink } from '@18f/identity-components';
 /**
  * @param {TroubleshootingOptionsProps} props
  */
-function TroubleshootingOptions({ heading, options }) {
+function TroubleshootingOptions({ headingTag = 'h2', heading, options }) {
+  const HeadingTag = headingTag;
+
   return (
     <section className="troubleshooting-options">
-      <h2>{heading}</h2>
+      <HeadingTag className="troubleshooting-options__heading">{heading}</HeadingTag>
       <ul className="troubleshooting-options__options">
         {options.map(({ url, text, isExternal }) => (
           <li key={url}>
diff --git a/app/javascript/packages/components/troubleshooting-options.spec.jsx b/app/javascript/packages/components/troubleshooting-options.spec.jsx
index adfefbc76b7..1f85d1dba2d 100644
--- a/app/javascript/packages/components/troubleshooting-options.spec.jsx
+++ b/app/javascript/packages/components/troubleshooting-options.spec.jsx
@@ -7,9 +7,18 @@ describe('TroubleshootingOptions', () => {
 
     const heading = getByRole('heading');
 
+    expect(heading.tagName).to.be.equal('H2');
     expect(heading.textContent).to.equal('Need help?');
   });
 
+  it('renders a given headingTag', () => {
+    const { getByText } = render(
+      <TroubleshootingOptions headingTag="h3" heading="Test Header" options={[]} />,
+    );
+
+    expect(getByText('Test Header').tagName).to.be.equal('H3');
+  });
+
   it('renders given options', () => {
     const { getAllByRole } = render(
       <TroubleshootingOptions
diff --git a/app/views/idv/doc_auth/welcome.html.erb b/app/views/idv/doc_auth/welcome.html.erb
index a463d42f04d..e2ab543b438 100644
--- a/app/views/idv/doc_auth/welcome.html.erb
+++ b/app/views/idv/doc_auth/welcome.html.erb
@@ -89,7 +89,7 @@
 
   <%= render(
         'shared/troubleshooting_options',
-        heading_level: :h3,
+        heading_tag: :h3,
         heading: t('idv.troubleshooting.headings.missing_required_items'),
         options: [
           {
diff --git a/app/views/shared/_troubleshooting_options.html.erb b/app/views/shared/_troubleshooting_options.html.erb
index f753842ca62..c52fe69741b 100644
--- a/app/views/shared/_troubleshooting_options.html.erb
+++ b/app/views/shared/_troubleshooting_options.html.erb
@@ -1,15 +1,15 @@
 <%#
 locals:
-* heading_level: Tag name for heading. Does not affect visual appearance. Defaults to :h2.
+* heading_tag: Tag name for heading. Does not affect visual appearance. Defaults to :h2.
 * heading: Heading text.
 * options: List of link options to display, as an array of hashes with `url`, `text`, `external` values.
 * class: Additional class names to add to wrapper element.
 %>
 <% if local_assigns[:options].presence %>
-  <% heading_level = local_assigns[:heading_level] || :h2 %>
+  <% heading_tag = local_assigns[:heading_tag] || :h2 %>
   <% classes = ['troubleshooting-options', *local_assigns[:class]] %>
   <%= tag.section class: classes do %>
-    <%= content_tag(heading_level, heading, class: 'troubleshooting-options__heading') %>
+    <%= content_tag(heading_tag, heading, class: 'troubleshooting-options__heading') %>
     <ul class="troubleshooting-options__options">
       <% options.each do |option| %>
         <li>
diff --git a/spec/views/shared/_troubleshooting_options.html.erb_spec.rb b/spec/views/shared/_troubleshooting_options.html.erb_spec.rb
index 9f0ccfe68d1..44f25d22669 100644
--- a/spec/views/shared/_troubleshooting_options.html.erb_spec.rb
+++ b/spec/views/shared/_troubleshooting_options.html.erb_spec.rb
@@ -2,7 +2,7 @@
 
 describe 'shared/_troubleshooting_options.html.erb' do
   let(:heading) { '' }
-  let(:heading_level) { nil }
+  let(:heading_tag) { nil }
   let(:options) { [{ text: 'One', url: '#one' }, { text: 'Two', url: '#two' }] }
   let(:classes) { nil }
 
@@ -10,7 +10,7 @@
     render(
       'shared/troubleshooting_options',
       heading: heading,
-      heading_level: heading_level,
+      heading_tag: heading_tag,
       options: options,
       class: classes,
     )
@@ -24,17 +24,17 @@
     end
   end
 
-  describe 'heading_level' do
+  describe 'heading_tag' do
     context 'omitted' do
-      it 'renders with default heading_level h2' do
+      it 'renders with default heading_tag h2' do
         expect(rendered).to have_css('h2')
       end
     end
 
     context 'given' do
-      let(:heading_level) { :h3 }
+      let(:heading_tag) { :h3 }
 
-      it 'renders with custom heading_level' do
+      it 'renders with custom heading_tag' do
         expect(rendered).to have_css('h3')
       end
     end