diff --git a/app/controllers/account_reset/request_controller.rb b/app/controllers/account_reset/request_controller.rb
index 0eb7e428faa..3b16b6d6f7f 100644
--- a/app/controllers/account_reset/request_controller.rb
+++ b/app/controllers/account_reset/request_controller.rb
@@ -4,6 +4,7 @@ class RequestController < ApplicationController
 
     before_action :check_account_reset_enabled
     before_action :confirm_two_factor_enabled
+    before_action :confirm_user_not_verified
 
     def show; end
 
@@ -21,6 +22,11 @@ def check_account_reset_enabled
       redirect_to root_url unless FeatureManagement.account_reset_enabled?
     end
 
+    def confirm_user_not_verified
+      # IAL2 users should not be able to reset account to comply with AAL2 reqs
+      redirect_to account_url if decorated_user.identity_verified?
+    end
+
     def reset_session_with_email
       email = current_user.email
       sign_out
diff --git a/app/presenters/two_factor_login_options_presenter.rb b/app/presenters/two_factor_login_options_presenter.rb
index ae06a833f18..5e2cb40dd78 100644
--- a/app/presenters/two_factor_login_options_presenter.rb
+++ b/app/presenters/two_factor_login_options_presenter.rb
@@ -45,6 +45,11 @@ def options
     end
   end
 
+  def should_display_account_reset_or_cancel_link?
+    # IAL2 users should not be able to reset account to comply with AAL2 reqs
+    !current_user.decorate.identity_verified?
+  end
+
   def account_reset_or_cancel_link
     account_reset_token_valid? ? account_reset_cancel_link : account_reset_link
   end
diff --git a/app/services/account_reset_service.rb b/app/services/account_reset_service.rb
index 43bc7d4f638..43e5fad94cb 100644
--- a/app/services/account_reset_service.rb
+++ b/app/services/account_reset_service.rb
@@ -58,7 +58,7 @@ def self.send_notifications_with_sql(users_sql)
   def self.reset_and_notify(arr)
     user = arr.user
     return false unless AccountResetService.new(user).grant_request
-    UserMailer.account_reset_granted(user, arr).deliver_later
+    UserMailer.account_reset_granted(user, arr.reload).deliver_later
     true
   end
   private_class_method :reset_and_notify
diff --git a/app/views/two_factor_authentication/options/index.html.slim b/app/views/two_factor_authentication/options/index.html.slim
index 75c6c1f3ed5..a035884faae 100644
--- a/app/views/two_factor_authentication/options/index.html.slim
+++ b/app/views/two_factor_authentication/options/index.html.slim
@@ -23,5 +23,6 @@ p.mt-tiny.mb3 = @presenter.info
   = f.button :submit, t('forms.buttons.continue')
 
 br
-p = @presenter.account_reset_or_cancel_link
+- if @presenter.should_display_account_reset_or_cancel_link?
+  p = @presenter.account_reset_or_cancel_link
 = render 'shared/cancel', link: destroy_user_session_path
diff --git a/spec/features/account_reset/delete_account_spec.rb b/spec/features/account_reset/delete_account_spec.rb
new file mode 100644
index 00000000000..e9635fdf13c
--- /dev/null
+++ b/spec/features/account_reset/delete_account_spec.rb
@@ -0,0 +1,66 @@
+require 'rails_helper'
+
+describe 'Account Reset Request: Delete Account', email: true do
+  let(:user) { create(:user, :signed_up) }
+
+  before do
+    TwilioService::Utils.telephony_service = FakeSms
+  end
+
+  context 'as an LOA1 user' do
+    it 'allows the user to delete their account after 24 hours' do
+      signin(user.email, user.password)
+      click_link t('two_factor_authentication.login_options_link_text')
+      click_link t('devise.two_factor_authentication.account_reset.link')
+      click_button t('account_reset.request.yes_continue')
+      reset_email
+
+      Timecop.travel(Time.zone.now + 2.days) do
+        AccountResetService.grant_tokens_and_send_notifications
+        open_last_email
+        click_email_link_matching(/delete_account\?token/)
+
+        expect(page).to have_content(t('account_reset.delete_account.title'))
+        expect(page).to have_current_path(account_reset_delete_account_path)
+
+        click_on t('account_reset.delete_account.delete_button')
+
+        expect(page).to have_content(
+          strip_tags(
+            t(
+              'account_reset.confirm_delete_account.info',
+              email: user.email,
+              link: t('account_reset.confirm_delete_account.link_text')
+            )
+          )
+        )
+        expect(page).to have_current_path(account_reset_confirm_delete_account_path)
+        expect(User.where(id: user.id)).to be_empty
+      end
+    end
+  end
+
+  context 'as an LOA3 user' do
+    let(:user) do
+      create(
+        :profile,
+        :active,
+        :verified,
+        pii: { first_name: 'John', ssn: '111223333' }
+      ).user
+    end
+
+    it 'does not allow the user to delete their account from 2FA screen' do
+      signin(user.email, user.password)
+      click_link t('two_factor_authentication.login_options_link_text')
+
+      # Account reset link should not be present
+      expect(page).to_not have_content(t('devise.two_factor_authentication.account_reset.link'))
+
+      # Visiting account reset directly should redirect to 2FA
+      visit account_reset_request_path
+
+      expect(page.current_path).to eq(login_two_factor_path(otp_delivery_preference: :sms))
+    end
+  end
+end