diff --git a/app/controllers/concerns/idv_failure_concern.rb b/app/controllers/concerns/idv_failure_concern.rb
index f6cd3ff629c..9956107d8f3 100644
--- a/app/controllers/concerns/idv_failure_concern.rb
+++ b/app/controllers/concerns/idv_failure_concern.rb
@@ -6,7 +6,7 @@ def render_failure
       @view_model = view_model(error: 'fail')
       flash_message(type: :error)
     elsif form_valid_but_vendor_validation_failed?
-      @view_model = view_model(error: step.vendor_validation_timed_out? ? 'timeout' : 'warning')
+      @view_model = view_model(error: 'warning', timed_out: step.vendor_validation_timed_out?)
       flash_message(type: :warning)
     else
       @view_model = view_model
@@ -20,4 +20,13 @@ def form_valid_but_vendor_validation_failed?
   def flash_message(type:)
     flash.now[type.to_sym] = @view_model.flash_message
   end
+
+  def view_model(error: nil, timed_out: nil)
+    view_model_class.new(
+      error: error,
+      remaining_attempts: remaining_step_attempts,
+      idv_form: idv_form,
+      timed_out: timed_out
+    )
+  end
 end
diff --git a/app/controllers/verify/finance_controller.rb b/app/controllers/verify/finance_controller.rb
index 28ff568a3d5..2f4110552e9 100644
--- a/app/controllers/verify/finance_controller.rb
+++ b/app/controllers/verify/finance_controller.rb
@@ -56,12 +56,8 @@ def confirm_step_needed
       redirect_to verify_address_path if idv_session.financials_confirmation == true
     end
 
-    def view_model(error: nil)
-      Verify::FinancialsNew.new(
-        error: error,
-        remaining_attempts: remaining_step_attempts,
-        idv_form: idv_form
-      )
+    def view_model_class
+      Verify::FinancialsNew
     end
 
     def idv_form
diff --git a/app/controllers/verify/phone_controller.rb b/app/controllers/verify/phone_controller.rb
index f659d12a686..888b08ac2b9 100644
--- a/app/controllers/verify/phone_controller.rb
+++ b/app/controllers/verify/phone_controller.rb
@@ -60,12 +60,8 @@ def step
       )
     end
 
-    def view_model(error: nil)
-      Verify::PhoneNew.new(
-        error: error,
-        remaining_attempts: remaining_step_attempts,
-        idv_form: idv_form
-      )
+    def view_model_class
+      Verify::PhoneNew
     end
 
     def step_params
diff --git a/app/controllers/verify/sessions_controller.rb b/app/controllers/verify/sessions_controller.rb
index 27e3818c043..21031c957db 100644
--- a/app/controllers/verify/sessions_controller.rb
+++ b/app/controllers/verify/sessions_controller.rb
@@ -99,15 +99,11 @@ def process_failure
       end
     end
 
-    def view_model(error: nil)
-      Verify::SessionsNew.new(
-        error: error,
-        remaining_attempts: remaining_idv_attempts,
-        idv_form: idv_form
-      )
+    def view_model_class
+      Verify::SessionsNew
     end
 
-    def remaining_idv_attempts
+    def remaining_step_attempts
       Idv::Attempter.idv_max_attempts - current_user.idv_attempts
     end
 
diff --git a/app/view_models/verify/base.rb b/app/view_models/verify/base.rb
index 2be7d1bce72..46d0c291aa0 100644
--- a/app/view_models/verify/base.rb
+++ b/app/view_models/verify/base.rb
@@ -2,10 +2,11 @@ module Verify
   class Base
     include Rails.application.routes.url_helpers
 
-    def initialize(error: nil, remaining_attempts:, idv_form:)
+    def initialize(error: nil, remaining_attempts:, idv_form:, timed_out: nil)
       @error = error
       @remaining_attempts = remaining_attempts
       @idv_form = idv_form
+      @timed_out = timed_out
     end
 
     attr_reader :error, :remaining_attempts, :idv_form
@@ -39,6 +40,7 @@ def warning_partial
     end
 
     def message
+      return html_paragraph(text: I18n.t("idv.modal.#{step_name}.timeout")) if timed_out?
       html_paragraph(text: I18n.t("idv.modal.#{step_name}.#{error}")) if error
     end
 
@@ -56,12 +58,16 @@ def flash_message
       flash_heading = html_paragraph(
         text: I18n.t("idv.modal.#{step_name}.heading"), css_class: 'mb2 fs-20p'
       )
-      flash_body = html_paragraph(text: I18n.t("idv.modal.#{step_name}.#{error}"))
+      flash_body = message
       flash_heading + flash_body + attempts
     end
 
     private
 
+    def timed_out?
+      @timed_out
+    end
+
     def button_link_text
       I18n.t("idv.modal.button.#{error}")
     end
diff --git a/spec/view_models/verify/base_spec.rb b/spec/view_models/verify/base_spec.rb
index c36daff9791..a5dcd367dc8 100644
--- a/spec/view_models/verify/base_spec.rb
+++ b/spec/view_models/verify/base_spec.rb
@@ -22,4 +22,36 @@
       end
     end
   end
+
+  describe '#message' do
+    let(:timed_out) { false }
+    let(:view_model) do
+      Verify::Base.new(
+        error: error,
+        remaining_attempts: 1,
+        idv_form: nil,
+        timed_out: timed_out
+      )
+    end
+
+    subject(:message) { view_model.message }
+
+    before { expect(view_model).to receive(:step_name).and_return(:phone) }
+
+    context 'with a warning' do
+      let(:error) { 'warning' }
+
+      it 'uses the warning copy' do
+        expect(message).to include(t('idv.modal.phone.warning'))
+      end
+
+      context 'with a timeout' do
+        let(:timed_out) { true }
+
+        it 'uses the timeout copy' do
+          expect(message).to include(t('idv.modal.phone.timeout'))
+        end
+      end
+    end
+  end
 end