diff --git a/app/presenters/account_show_presenter.rb b/app/presenters/account_show_presenter.rb
index d2f9e70c804..32a0821437f 100644
--- a/app/presenters/account_show_presenter.rb
+++ b/app/presenters/account_show_presenter.rb
@@ -63,11 +63,11 @@ def pending_idv?
   end
 
   def pending_ipp?
-    user.pending_in_person_enrollment.present?
+    !!user.pending_profile&.in_person_verification_pending?
   end
 
   def pending_gpo?
-    user.gpo_verification_pending_profile?
+    !!user.pending_profile&.gpo_verification_pending?
   end
 
   def show_idv_partial?
diff --git a/spec/presenters/account_show_presenter_spec.rb b/spec/presenters/account_show_presenter_spec.rb
index 27a380944a7..4f703f5a5cb 100644
--- a/spec/presenters/account_show_presenter_spec.rb
+++ b/spec/presenters/account_show_presenter_spec.rb
@@ -157,6 +157,27 @@
 
       it { is_expected.to eq(true) }
     end
+
+    context 'when current user has ipp pending profile deactivated for password reset' do
+      let(:user) { create(:user, :with_pending_in_person_enrollment) }
+
+      before do
+        user.profiles.first.update!(deactivation_reason: :password_reset)
+      end
+
+      it 'is expected to return false' do
+        account_show = AccountShowPresenter.new(
+          decrypted_pii: {},
+          sp_session_request_url: nil,
+          authn_context: nil,
+          sp_name: nil,
+          user: user,
+          locked_for_session: false,
+        )
+
+        expect(account_show.pending_ipp?).to be(false)
+      end
+    end
   end
 
   context '#pending_gpo?' do
@@ -169,6 +190,27 @@
 
       it { is_expected.to eq(true) }
     end
+
+    context 'when current user has gpo pending profile deactivated for password reset' do
+      let(:user) { create(:user, :with_pending_gpo_profile) }
+
+      before do
+        user.profiles.first.update!(deactivation_reason: :password_reset)
+      end
+
+      it 'is expected to return false' do
+        account_show = AccountShowPresenter.new(
+          decrypted_pii: {},
+          sp_session_request_url: nil,
+          authn_context: nil,
+          sp_name: nil,
+          user: user,
+          locked_for_session: false,
+        )
+
+        expect(account_show.pending_ipp?).to be(false)
+      end
+    end
   end
 
   context '#show_idv_partial?' do
diff --git a/spec/views/accounts/show.html.erb_spec.rb b/spec/views/accounts/show.html.erb_spec.rb
index c2f53cfe647..3f17dffaadf 100644
--- a/spec/views/accounts/show.html.erb_spec.rb
+++ b/spec/views/accounts/show.html.erb_spec.rb
@@ -3,7 +3,15 @@
 RSpec.describe 'accounts/show.html.erb' do
   let(:authn_context) { Vot::Parser::Result.no_sp_result }
   let(:user) { create(:user, :fully_registered, :with_personal_key) }
-
+  let(:vtr) { ['C2'] }
+  let(:authn_context) do
+    AuthnContextResolver.new(
+      user:,
+      service_provider: nil,
+      vtr: vtr,
+      acr_values: nil,
+    ).result
+  end
   before do
     allow(view).to receive(:current_user).and_return(user)
     allow(view).to receive(:user_session).and_return({})
@@ -77,6 +85,15 @@
     end
   end
 
+  context 'when current user has gpo pending profile deactivated for password reset' do
+    let(:user) { create(:user, :with_pending_gpo_profile) }
+
+    it 'does not render idv partial' do
+      user.profiles.first.update!(deactivation_reason: :password_reset)
+      expect(render).to_not render_template(partial: 'accounts/_identity_verification')
+    end
+  end
+
   context 'when current user has ipp pending profile' do
     let(:user) { build(:user, :with_pending_in_person_enrollment) }
 
@@ -85,6 +102,15 @@
     end
   end
 
+  context 'when current user has ipp pending profile deactivated for password reset' do
+    let(:user) { create(:user, :with_pending_in_person_enrollment) }
+
+    it 'does not render idv partial' do
+      user.profiles.first.update!(deactivation_reason: :password_reset)
+      expect(render).to_not render_template(partial: 'accounts/_identity_verification')
+    end
+  end
+
   context 'phone listing and adding' do
     context 'user has no phone' do
       let(:user) do