diff --git a/lib/reporting/identity_verification_report.rb b/lib/reporting/identity_verification_report.rb
index 9acf6ef530d..1ff5f959aec 100644
--- a/lib/reporting/identity_verification_report.rb
+++ b/lib/reporting/identity_verification_report.rb
@@ -37,14 +37,20 @@ def self.all_events
     end
 
     module Results
+      # rubocop:disable Layout/LineLength
       IDV_FINAL_RESOLUTION_VERIFIED = 'IdV: final resolution - Verified'
       IDV_FINAL_RESOLUTION_FRAUD_REVIEW = 'IdV: final resolution - Fraud Review Pending'
       IDV_FINAL_RESOLUTION_GPO = 'IdV: final resolution - GPO Pending'
+      IDV_FINAL_RESOLUTION_GPO_FRAUD_REVIEW = 'Idv: final resolution - GPO Pending + Fraud Review Pending'
       IDV_FINAL_RESOLUTION_IN_PERSON = 'IdV: final resolution - In Person Proofing'
+      IDV_FINAL_RESOLUTION_IN_PERSON_FRAUD_REVIEW = 'IdV: final resolution - In Person Proofing + Fraud Review Pending'
+      IDV_FINAL_RESOLUTION_GPO_IN_PERSON = 'IdV: final resolution - GPO Pending + In Person Pending'
+      IDV_FINAL_RESOLUTION_GPO_IN_PERSON_FRAUD_REVIEW = 'IdV: final resolution - GPO Pending + In Person Pending + Fraud Review'
 
       IDV_REJECT_DOC_AUTH = 'IdV Reject: Doc Auth'
       IDV_REJECT_VERIFY = 'IdV Reject: Verify'
       IDV_REJECT_PHONE_FINDER = 'IdV Reject: Phone Finder'
+      # rubocop:enable Layout/LineLength
     end
 
     # @param [Array<String>] issuers
@@ -101,11 +107,14 @@ def as_csv
       csv << ['Image Submitted', idv_doc_auth_image_vendor_submitted]
       csv << []
       csv << ['Workflow completed', idv_final_resolution]
-      csv << ['Workflow completed - Verified', idv_final_resolution_verified]
-      csv << ['Workflow completed - Total Pending', idv_final_resolution_total_pending]
+      csv << ['Workflow completed - With Phone Number', idv_final_resolution_verified]
+      csv << ['Workflow completed - With Phone Number - Fraud Review', idv_final_resolution_fraud_review]
       csv << ['Workflow completed - GPO Pending', idv_final_resolution_gpo]
+      csv << ['Workflow completed - GPO Pending - Fraud Review', idv_final_resolution_gpo_fraud_review]
       csv << ['Workflow completed - In-Person Pending', idv_final_resolution_in_person]
-      csv << ['Workflow completed - Fraud Review Pending', idv_final_resolution_fraud_review]
+      csv << ['Workflow completed - In-Person Pending - Fraud Review', idv_final_resolution_in_person_fraud_review]
+      csv << ['Workflow completed - GPO + In-Person Pending', idv_final_resolution_gpo_in_person]
+      csv << ['Workflow completed - GPO + In-Person Pending - Fraud Review', idv_final_resolution_gpo_in_person_fraud_review]
       csv << []
       csv << ['Fraud review rejected', idv_fraud_rejected]
       csv << ['Successfully Verified', successfully_verified_users]
@@ -167,21 +176,32 @@ def idv_final_resolution_verified
       data[Results::IDV_FINAL_RESOLUTION_VERIFIED].count
     end
 
+    def idv_final_resolution_fraud_review
+      data[Results::IDV_FINAL_RESOLUTION_FRAUD_REVIEW].count
+    end
+
     def idv_final_resolution_gpo
       data[Results::IDV_FINAL_RESOLUTION_GPO].count
     end
 
+    def idv_final_resolution_gpo_fraud_review
+      data[Results::IDV_FINAL_RESOLUTION_GPO_FRAUD_REVIEW].count
+    end
+
     def idv_final_resolution_in_person
       data[Results::IDV_FINAL_RESOLUTION_IN_PERSON].count
     end
 
-    def idv_final_resolution_fraud_review
-      data[Results::IDV_FINAL_RESOLUTION_FRAUD_REVIEW].count
+    def idv_final_resolution_in_person_fraud_review
+      data[Results::IDV_FINAL_RESOLUTION_IN_PERSON_FRAUD_REVIEW].count
     end
 
-    def idv_final_resolution_total_pending
-      @idv_final_resolution_total_pending ||=
-        (data[Events::IDV_FINAL_RESOLUTION] - data[Results::IDV_FINAL_RESOLUTION_VERIFIED]).count
+    def idv_final_resolution_gpo_in_person
+      data[Results::IDV_FINAL_RESOLUTION_GPO_IN_PERSON].count
+    end
+
+    def idv_final_resolution_gpo_in_person_fraud_review
+      data[Results::IDV_FINAL_RESOLUTION_GPO_IN_PERSON_FRAUD_REVIEW].count
     end
 
     def gpo_verification_submitted
@@ -236,6 +256,7 @@ def fraud_review_passed
     end
 
     # rubocop:disable Layout/LineLength
+    # rubocop:disable Metrics/BlockLength
     # Turns query results into a hash keyed by event name, values are a count of unique users
     # for that event
     # @return [Hash<Set<String>>]
@@ -257,9 +278,23 @@ def data
           case event
           when Events::IDV_FINAL_RESOLUTION
             event_users[Results::IDV_FINAL_RESOLUTION_VERIFIED] << user_id if row['identity_verified'] == '1'
-            event_users[Results::IDV_FINAL_RESOLUTION_GPO] << user_id if row['gpo_verification_pending'] == '1'
-            event_users[Results::IDV_FINAL_RESOLUTION_IN_PERSON] << user_id if row['in_person_verification_pending'] == '1'
-            event_users[Results::IDV_FINAL_RESOLUTION_FRAUD_REVIEW] << user_id if row['fraud_review_pending'] == '1'
+
+            gpo_verification_pending = row['gpo_verification_pending'] == '1'
+            in_person_verification_pending = row['in_person_verification_pending'] == '1'
+            fraud_review_pending = row['fraud_review_pending'] == '1'
+
+            if !gpo_verification_pending && !in_person_verification_pending
+              event_users[Results::IDV_FINAL_RESOLUTION_FRAUD_REVIEW] << user_id if fraud_review_pending
+            elsif gpo_verification_pending && !in_person_verification_pending
+              event_users[Results::IDV_FINAL_RESOLUTION_GPO] << user_id if !fraud_review_pending
+              event_users[Results::IDV_FINAL_RESOLUTION_GPO_FRAUD_REVIEW] << user_id if fraud_review_pending
+            elsif !gpo_verification_pending && in_person_verification_pending
+              event_users[Results::IDV_FINAL_RESOLUTION_IN_PERSON] << user_id if !fraud_review_pending
+              event_users[Results::IDV_FINAL_RESOLUTION_IN_PERSON_FRAUD_REVIEW] << user_id if fraud_review_pending
+            elsif gpo_verification_pending && in_person_verification_pending
+              event_users[Results::IDV_FINAL_RESOLUTION_GPO_IN_PERSON] << user_id if !fraud_review_pending
+              event_users[Results::IDV_FINAL_RESOLUTION_GPO_IN_PERSON_FRAUD_REVIEW] << user_id if fraud_review_pending
+            end
           when Events::IDV_DOC_AUTH_IMAGE_UPLOAD
             event_users[Results::IDV_REJECT_DOC_AUTH] << user_id if row['doc_auth_failed_non_fraud'] == '1'
           when Events::IDV_DOC_AUTH_VERIFY_RESULTS
@@ -272,6 +307,7 @@ def data
         event_users
       end
     end
+    # rubocop:enable Metrics/BlockLength
     # rubocop:enable Layout/LineLength
 
     def fetch_results
diff --git a/spec/lib/reporting/identity_verification_report_spec.rb b/spec/lib/reporting/identity_verification_report_spec.rb
index 742e062cf03..1fc617d509a 100644
--- a/spec/lib/reporting/identity_verification_report_spec.rb
+++ b/spec/lib/reporting/identity_verification_report_spec.rb
@@ -80,11 +80,14 @@
         ['Image Submitted', 5],
         [],
         ['Workflow completed', 4],
-        ['Workflow completed - Verified', 1],
-        ['Workflow completed - Total Pending', 3],
+        ['Workflow completed - With Phone Number', 1],
+        ['Workflow completed - With Phone Number - Fraud Review', 1],
         ['Workflow completed - GPO Pending', 1],
+        ['Workflow completed - GPO Pending - Fraud Review', 0],
         ['Workflow completed - In-Person Pending', 1],
-        ['Workflow completed - Fraud Review Pending', 1],
+        ['Workflow completed - In-Person Pending - Fraud Review', 0],
+        ['Workflow completed - GPO + In-Person Pending', 0],
+        ['Workflow completed - GPO + In-Person Pending - Fraud Review', 0],
         [],
         ['Fraud review rejected', 1],
         ['Successfully Verified', 4],
@@ -123,11 +126,14 @@
         ['Image Submitted', '5'],
         [],
         ['Workflow completed', '4'],
-        ['Workflow completed - Verified', '1'],
-        ['Workflow completed - Total Pending', '3'],
+        ['Workflow completed - With Phone Number', '1'],
+        ['Workflow completed - With Phone Number - Fraud Review', '1'],
         ['Workflow completed - GPO Pending', '1'],
+        ['Workflow completed - GPO Pending - Fraud Review', '0'],
         ['Workflow completed - In-Person Pending', '1'],
-        ['Workflow completed - Fraud Review Pending', '1'],
+        ['Workflow completed - In-Person Pending - Fraud Review', '0'],
+        ['Workflow completed - GPO + In-Person Pending', '0'],
+        ['Workflow completed - GPO + In-Person Pending - Fraud Review', '0'],
         [],
         ['Fraud review rejected', '1'],
         ['Successfully Verified', '4'],