diff --git a/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.spec.tsx b/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.spec.tsx
index 553c48cb7fe..8baea2980f6 100644
--- a/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.spec.tsx
+++ b/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.spec.tsx
@@ -14,7 +14,6 @@ describe('DocumentCaptureTroubleshootingOptions', () => {
   const serviceProviderContext: ServiceProviderContextType = {
     name: 'Example SP',
     failureToProofURL: 'http://example.test/url/to/failure-to-proof',
-    getFailureToProofURL: () => '',
   };
   const wrappers: Record<string, ComponentType> = {
     MarketingSiteContext: ({ children }: { children?: ReactNode }) => (
@@ -55,62 +54,6 @@ describe('DocumentCaptureTroubleshootingOptions', () => {
     expect(links[1].target).to.equal('_blank');
   });
 
-  context('with associated service provider', () => {
-    it('renders troubleshooting options', () => {
-      const { getAllByRole } = render(<DocumentCaptureTroubleshootingOptions />, {
-        wrapper: wrappers.helpCenterAndServiceProviderContext,
-      });
-
-      const links = getAllByRole('link') as HTMLAnchorElement[];
-
-      expect(links).to.have.lengthOf(3);
-      expect(links[0].textContent).to.equal(
-        'idv.troubleshooting.options.doc_capture_tipslinks.new_tab',
-      );
-      expect(links[0].getAttribute('href')).to.equal(
-        'https://example.com/redirect/?category=verify-your-identity&article=how-to-add-images-of-your-state-issued-id&location=document_capture_troubleshooting_options',
-      );
-      expect(links[0].target).to.equal('_blank');
-      expect(links[1].textContent).to.equal(
-        'idv.troubleshooting.options.supported_documentslinks.new_tab',
-      );
-      expect(links[1].getAttribute('href')).to.equal(
-        'https://example.com/redirect/?category=verify-your-identity&article=accepted-state-issued-identification&location=document_capture_troubleshooting_options',
-      );
-      expect(links[1].target).to.equal('_blank');
-      expect(links[2].textContent).to.equal(
-        'idv.troubleshooting.options.get_help_at_splinks.new_tab',
-      );
-      expect(links[2].href).to.equal(
-        'http://example.test/url/to/failure-to-proof?location=document_capture_troubleshooting_options',
-      );
-      expect(links[2].target).to.equal('_blank');
-    });
-
-    context('with location prop', () => {
-      it('appends location to links', () => {
-        const { getAllByRole } = render(
-          <DocumentCaptureTroubleshootingOptions location="custom" />,
-          {
-            wrapper: wrappers.helpCenterAndServiceProviderContext,
-          },
-        );
-
-        const links = getAllByRole('link') as HTMLAnchorElement[];
-
-        expect(links[0].href).to.equal(
-          'https://example.com/redirect/?category=verify-your-identity&article=how-to-add-images-of-your-state-issued-id&location=custom',
-        );
-        expect(links[1].href).to.equal(
-          'https://example.com/redirect/?category=verify-your-identity&article=accepted-state-issued-identification&location=custom',
-        );
-        expect(links[2].href).to.equal(
-          'http://example.test/url/to/failure-to-proof?location=custom',
-        );
-      });
-    });
-  });
-
   context('with heading prop', () => {
     it('shows heading text', () => {
       const { getByRole } = render(
@@ -174,20 +117,6 @@ describe('DocumentCaptureTroubleshootingOptions', () => {
     });
   });
 
-  context('with sp option turned off', () => {
-    it('does not display the SP troubleshooting option', () => {
-      const { queryByRole } = render(
-        <DocumentCaptureTroubleshootingOptions showSPOption={false} />,
-      );
-
-      expect(
-        queryByRole('link', {
-          name: 'idv.troubleshooting.options.get_help_at_sp links.new_tab',
-        }),
-      ).to.not.exist();
-    });
-  });
-
   context('with document tips hidden', () => {
     it('renders nothing', () => {
       const { container } = render(
@@ -196,23 +125,5 @@ describe('DocumentCaptureTroubleshootingOptions', () => {
 
       expect(container.innerHTML).to.be.empty();
     });
-
-    context('with associated service provider', () => {
-      it('renders troubleshooting options', () => {
-        const { getAllByRole } = render(
-          <DocumentCaptureTroubleshootingOptions showDocumentTips={false} />,
-          {
-            wrapper: wrappers.helpCenterAndServiceProviderContext,
-          },
-        );
-
-        const links = getAllByRole('link') as HTMLAnchorElement[];
-
-        expect(links).to.have.lengthOf(1);
-        expect(links[0].getAttribute('href')).to.equal(
-          'http://example.test/url/to/failure-to-proof?location=document_capture_troubleshooting_options',
-        );
-      });
-    });
   });
 });
diff --git a/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.tsx b/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.tsx
index df8b4a329a4..b5bbba9f5aa 100644
--- a/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.tsx
+++ b/app/javascript/packages/document-capture/components/document-capture-troubleshooting-options.tsx
@@ -2,7 +2,6 @@ import { useContext } from 'react';
 import { TroubleshootingOptions } from '@18f/identity-components';
 import { useI18n } from '@18f/identity-react-i18n';
 import type { TroubleshootingOption } from '@18f/identity-components/troubleshooting-options';
-import ServiceProviderContext from '../context/service-provider';
 import MarketingSiteContext from '../context/marketing-site';
 import InPersonCallToAction from './in-person-call-to-action';
 import { InPersonContext } from '../context';
@@ -27,12 +26,6 @@ interface DocumentCaptureTroubleshootingOptionsProps {
    * Whether to display alternative options for verifying.
    */
   showAlternativeProofingOptions?: boolean;
-
-  /**
-   * Whether or not to display option for getting
-   * help at SP
-   */
-  showSPOption?: boolean;
 }
 
 function DocumentCaptureTroubleshootingOptions({
@@ -40,12 +33,10 @@ function DocumentCaptureTroubleshootingOptions({
   location = 'document_capture_troubleshooting_options',
   showDocumentTips = true,
   showAlternativeProofingOptions,
-  showSPOption = true,
 }: DocumentCaptureTroubleshootingOptionsProps) {
   const { t } = useI18n();
   const { inPersonURL } = useContext(InPersonContext);
   const { getHelpCenterURL } = useContext(MarketingSiteContext);
-  const { name: spName, getFailureToProofURL } = useContext(ServiceProviderContext);
 
   return (
     <>
@@ -72,12 +63,6 @@ function DocumentCaptureTroubleshootingOptions({
               text: t('idv.troubleshooting.options.supported_documents'),
               isExternal: true,
             },
-            spName &&
-              showSPOption && {
-                url: getFailureToProofURL(location),
-                text: t('idv.troubleshooting.options.get_help_at_sp', { sp_name: spName }),
-                isExternal: true,
-              },
           ].filter(Boolean) as TroubleshootingOption[]
         }
       />
diff --git a/app/javascript/packages/document-capture/components/document-capture-warning.tsx b/app/javascript/packages/document-capture/components/document-capture-warning.tsx
index acb1acbdb02..93fb74a7232 100644
--- a/app/javascript/packages/document-capture/components/document-capture-warning.tsx
+++ b/app/javascript/packages/document-capture/components/document-capture-warning.tsx
@@ -134,7 +134,6 @@ function DocumentCaptureWarning({
           <DocumentCaptureTroubleshootingOptions
             location="post_submission_warning"
             showAlternativeProofingOptions={!isFailedResult}
-            showSPOption={!nonIppOrFailedResult}
             heading={t('components.troubleshooting_options.ipp_heading')}
           />
         }
diff --git a/app/javascript/packages/document-capture/components/hybrid-doc-capture-warning.spec.tsx b/app/javascript/packages/document-capture/components/hybrid-doc-capture-warning.spec.tsx
index 77c0691ecc9..6f2c2ac76ce 100644
--- a/app/javascript/packages/document-capture/components/hybrid-doc-capture-warning.spec.tsx
+++ b/app/javascript/packages/document-capture/components/hybrid-doc-capture-warning.spec.tsx
@@ -19,9 +19,7 @@ describe('HybridDocCaptureWarning', () => {
   describe('basic rendering', () => {
     it('renders a warning alert', () => {
       const { getByRole } = render(
-        <ServiceProviderContextProvider
-          value={{ name: null, failureToProofURL: '', getFailureToProofURL: () => '' }}
-        >
+        <ServiceProviderContextProvider value={{ name: null, failureToProofURL: '' }}>
           <HybridDocCaptureWarning />
         </ServiceProviderContextProvider>,
       );
@@ -34,9 +32,7 @@ describe('HybridDocCaptureWarning', () => {
   describe('without SP', () => {
     it('renders correct warning title', () => {
       const { getByRole } = render(
-        <ServiceProviderContextProvider
-          value={{ name: null, failureToProofURL: '', getFailureToProofURL: () => '' }}
-        >
+        <ServiceProviderContextProvider value={{ name: null, failureToProofURL: '' }}>
           <HybridDocCaptureWarning />
         </ServiceProviderContextProvider>,
       );
@@ -49,9 +45,7 @@ describe('HybridDocCaptureWarning', () => {
 
     it('does not render a third list item pertaining to SP services', () => {
       const { getByRole } = render(
-        <ServiceProviderContextProvider
-          value={{ name: null, failureToProofURL: '', getFailureToProofURL: () => '' }}
-        >
+        <ServiceProviderContextProvider value={{ name: null, failureToProofURL: '' }}>
           <HybridDocCaptureWarning />
         </ServiceProviderContextProvider>,
       );
@@ -67,9 +61,7 @@ describe('HybridDocCaptureWarning', () => {
   describe('with SP', () => {
     it('renders the correct warning title', () => {
       const { getByRole } = render(
-        <ServiceProviderContextProvider
-          value={{ name: SP_NAME, failureToProofURL: '', getFailureToProofURL: () => '' }}
-        >
+        <ServiceProviderContextProvider value={{ name: SP_NAME, failureToProofURL: '' }}>
           <HybridDocCaptureWarning />
         </ServiceProviderContextProvider>,
       );
@@ -83,9 +75,7 @@ describe('HybridDocCaptureWarning', () => {
     });
     it('renders a third list item pertaining to SP services', () => {
       const { getByRole } = render(
-        <ServiceProviderContextProvider
-          value={{ name: SP_NAME, failureToProofURL: '', getFailureToProofURL: () => '' }}
-        >
+        <ServiceProviderContextProvider value={{ name: SP_NAME, failureToProofURL: '' }}>
           <HybridDocCaptureWarning />
         </ServiceProviderContextProvider>,
       );
diff --git a/app/javascript/packages/document-capture/components/in-person-troubleshooting-options.tsx b/app/javascript/packages/document-capture/components/in-person-troubleshooting-options.tsx
index d644bc1e880..571e572c413 100644
--- a/app/javascript/packages/document-capture/components/in-person-troubleshooting-options.tsx
+++ b/app/javascript/packages/document-capture/components/in-person-troubleshooting-options.tsx
@@ -2,7 +2,6 @@ import { useContext } from 'react';
 import { TroubleshootingOptions } from '@18f/identity-components';
 import { useI18n } from '@18f/identity-react-i18n';
 import type { TroubleshootingOption } from '@18f/identity-components/troubleshooting-options';
-import ServiceProviderContext from '../context/service-provider';
 import MarketingSiteContext from '../context/marketing-site';
 
 interface InPersonTroubleshootingOptionsProps {
@@ -23,7 +22,6 @@ function InPersonTroubleshootingOptions({
 }: InPersonTroubleshootingOptionsProps) {
   const { t } = useI18n();
   const { getHelpCenterURL } = useContext(MarketingSiteContext);
-  const { name: spName, getFailureToProofURL } = useContext(ServiceProviderContext);
 
   return (
     <TroubleshootingOptions
@@ -48,11 +46,6 @@ function InPersonTroubleshootingOptions({
             text: t('idv.troubleshooting.options.learn_more_verify_by_phone_in_person'),
             isExternal: true,
           },
-          spName && {
-            url: getFailureToProofURL(location),
-            text: t('idv.troubleshooting.options.get_help_at_sp', { sp_name: spName }),
-            isExternal: true,
-          },
         ].filter(Boolean) as TroubleshootingOption[]
       }
     />
diff --git a/app/javascript/packages/document-capture/context/service-provider.tsx b/app/javascript/packages/document-capture/context/service-provider.tsx
index 8c74c75ff2e..d5a78b57b6c 100644
--- a/app/javascript/packages/document-capture/context/service-provider.tsx
+++ b/app/javascript/packages/document-capture/context/service-provider.tsx
@@ -1,5 +1,4 @@
 import { createContext, useMemo } from 'react';
-import { addSearchParams } from '@18f/identity-url';
 import type { ReactNode } from 'react';
 
 export interface ServiceProviderContextType {
@@ -11,17 +10,11 @@ export interface ServiceProviderContextType {
    * URL to redirect user on failure to proof.
    */
   failureToProofURL: string;
-  /**
-   * Returns failure to proof URL for a
-   * specific location within the step.
-   */
-  getFailureToProofURL: (location: string) => string;
 }
 
 const ServiceProviderContext = createContext<ServiceProviderContextType>({
   name: null,
   failureToProofURL: '',
-  getFailureToProofURL: () => '',
 });
 
 ServiceProviderContext.displayName = 'ServiceProviderContext';
@@ -35,8 +28,6 @@ function ServiceProviderContextProvider({ value, children }: ServiceProviderCont
   const mergedValue = useMemo(
     () => ({
       ...value,
-      getFailureToProofURL: (location: string) =>
-        addSearchParams(value.failureToProofURL, { location }),
     }),
     [value],
   );
diff --git a/app/views/idv/phone_errors/_warning.html.erb b/app/views/idv/phone_errors/_warning.html.erb
index 2148f16a020..c3c024bdc86 100644
--- a/app/views/idv/phone_errors/_warning.html.erb
+++ b/app/views/idv/phone_errors/_warning.html.erb
@@ -36,13 +36,5 @@ locals:
           text: t('idv.troubleshooting.options.verify_by_mail'),
           url: idv_request_letter_path,
         },
-        decorated_sp_session.sp_name && {
-          url: return_to_sp_failure_to_proof_path(
-            step: 'phone',
-            location: local_assigns.fetch(:name, 'warning'),
-          ),
-          text: t('idv.troubleshooting.options.get_help_at_sp', sp_name: decorated_sp_session.sp_name),
-          new_tab: true,
-        },
       ].select(&:present?),
     ) { yield } %>
diff --git a/app/views/idv/session_errors/exception.html.erb b/app/views/idv/session_errors/exception.html.erb
index cf8338fc047..381b181954c 100644
--- a/app/views/idv/session_errors/exception.html.erb
+++ b/app/views/idv/session_errors/exception.html.erb
@@ -12,15 +12,7 @@
           text: t('idv.troubleshooting.options.contact_support', app_name: APP_NAME),
           new_tab: true,
         },
-        decorated_sp_session.sp_name && {
-          url: return_to_sp_failure_to_proof_path(
-            step: 'verify_info',
-            location: request.params[:action],
-          ),
-          text: t('idv.troubleshooting.options.get_help_at_sp', sp_name: decorated_sp_session.sp_name),
-          new_tab: true,
-        },
-      ].compact,
+      ],
     ) do %>
       <p>
         <%= t(
diff --git a/config/locales/en.yml b/config/locales/en.yml
index 2762d6a0065..04de63d3ba7 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -1124,7 +1124,6 @@ idv.titles.unavailable: We are working to resolve an error
 idv.troubleshooting.headings.need_assistance: 'Need immediate assistance? Here’s how to get help:'
 idv.troubleshooting.options.contact_support: Contact %{app_name} Support
 idv.troubleshooting.options.doc_capture_tips: Tips for taking clear photos of your ID
-idv.troubleshooting.options.get_help_at_sp: Get help at %{sp_name}
 idv.troubleshooting.options.learn_more_verify_by_mail: Learn more about verifying your address by mail
 idv.troubleshooting.options.learn_more_verify_by_phone: Learn more about what phone number to use
 idv.troubleshooting.options.learn_more_verify_by_phone_in_person: Learn more about verifying your phone number
diff --git a/config/locales/es.yml b/config/locales/es.yml
index a21141d92b8..e89e2df22d8 100644
--- a/config/locales/es.yml
+++ b/config/locales/es.yml
@@ -1123,7 +1123,6 @@ idv.titles.unavailable: Estamos trabajando para corregir un error
 idv.troubleshooting.headings.need_assistance: '¿Necesita ayuda inmediata? Así es como puede obtener ayuda:'
 idv.troubleshooting.options.contact_support: Contacte con el servicio de asistencia de %{app_name}
 idv.troubleshooting.options.doc_capture_tips: Consejos para tomar fotos nítidas de su identificación
-idv.troubleshooting.options.get_help_at_sp: Obtenga ayuda en %{sp_name}
 idv.troubleshooting.options.learn_more_verify_by_mail: Obtenga más información sobre la verificación de su dirección por correo
 idv.troubleshooting.options.learn_more_verify_by_phone: Obtenga más información sobre el número de teléfono que debe usar
 idv.troubleshooting.options.learn_more_verify_by_phone_in_person: Obtenga más información sobre la verificación de su número de teléfono
diff --git a/config/locales/fr.yml b/config/locales/fr.yml
index e70ce8f7b85..70ca3406b9b 100644
--- a/config/locales/fr.yml
+++ b/config/locales/fr.yml
@@ -1124,7 +1124,6 @@ idv.titles.unavailable: Nous travaillons à la résolution d’une erreur
 idv.troubleshooting.headings.need_assistance: 'Vous avez besoin d’une assistance immédiate ? Voici comment obtenir de l’aide :'
 idv.troubleshooting.options.contact_support: Contacter le service d’assistance de %{app_name}
 idv.troubleshooting.options.doc_capture_tips: Conseils pour prendre des photos nettes de votre pièce d’identité
-idv.troubleshooting.options.get_help_at_sp: Obtenir de l’aide sur %{sp_name}
 idv.troubleshooting.options.learn_more_verify_by_mail: En savoir plus sur la vérification de votre adresse par courrier
 idv.troubleshooting.options.learn_more_verify_by_phone: En savoir plus sur quel numéro de téléphone utiliser
 idv.troubleshooting.options.learn_more_verify_by_phone_in_person: En savoir plus sur la vérification de votre numéro de téléphone
diff --git a/config/locales/zh.yml b/config/locales/zh.yml
index 74863801b54..47ab4050516 100644
--- a/config/locales/zh.yml
+++ b/config/locales/zh.yml
@@ -1128,7 +1128,6 @@ idv.titles.unavailable: 我们正在争取解决错误。
 idv.troubleshooting.headings.need_assistance: 需要立即帮助？以下是如何得到帮助的步骤：
 idv.troubleshooting.options.contact_support: 联系 %{app_name} 支持
 idv.troubleshooting.options.doc_capture_tips: 拍出你身份证件清晰照片的提示。
-idv.troubleshooting.options.get_help_at_sp: 在 %{sp_name}得到帮助
 idv.troubleshooting.options.learn_more_verify_by_mail: 对通过邮件验证你地址获得更多了解
 idv.troubleshooting.options.learn_more_verify_by_phone: 了解有关使用什么号码的更多信息
 idv.troubleshooting.options.learn_more_verify_by_phone_in_person: 对验证你的电话号码获得更多了解
diff --git a/spec/javascript/packages/document-capture/components/review-issues-step-spec.jsx b/spec/javascript/packages/document-capture/components/review-issues-step-spec.jsx
index c62919ff0a7..c2a959ba8ae 100644
--- a/spec/javascript/packages/document-capture/components/review-issues-step-spec.jsx
+++ b/spec/javascript/packages/document-capture/components/review-issues-step-spec.jsx
@@ -223,44 +223,6 @@ describe('document-capture/components/review-issues-step', () => {
     });
   });
 
-  it('does not render sp help troubleshooting option for errored review', () => {
-    const { queryByRole } = render(
-      <InPersonContext.Provider value={{ inPersonURL: null }}>
-        <ServiceProviderContextProvider
-          value={{
-            name: 'Example App',
-            failureToProofURL: 'https://example.com/?step=document_capture',
-          }}
-        >
-          <ReviewIssuesStep {...DEFAULT_PROPS} />
-        </ServiceProviderContextProvider>
-      </InPersonContext.Provider>,
-    );
-
-    expect(
-      queryByRole('link', { name: 'idv.troubleshooting.options.get_help_at_sp links.new_tab' }),
-    ).to.not.exist();
-  });
-
-  it('does render sp help troubleshooting option for errored review if in person url present', () => {
-    const { getByRole } = render(
-      <InPersonContext.Provider value={{ inPersonURL: 'http://example.com' }}>
-        <ServiceProviderContextProvider
-          value={{
-            name: 'Example App',
-            failureToProofURL: 'https://example.com/?step=document_capture',
-          }}
-        >
-          <ReviewIssuesStep {...DEFAULT_PROPS} />
-        </ServiceProviderContextProvider>
-      </InPersonContext.Provider>,
-    );
-
-    expect(
-      getByRole('link', { name: 'idv.troubleshooting.options.get_help_at_sp links.new_tab' }).href,
-    ).to.equal('https://example.com/?step=document_capture&location=post_submission_warning');
-  });
-
   it('renders alternative error messages with in person and doc type is not supported', async () => {
     const { getByRole, getByText, getByLabelText } = render(
       <InPersonContext.Provider value={{ inPersonURL: 'http://example.com' }}>
diff --git a/spec/javascript/packages/document-capture/context/service-provider-spec.jsx b/spec/javascript/packages/document-capture/context/service-provider-spec.jsx
index 1c22ab6bf56..e01714c02aa 100644
--- a/spec/javascript/packages/document-capture/context/service-provider-spec.jsx
+++ b/spec/javascript/packages/document-capture/context/service-provider-spec.jsx
@@ -1,30 +1,13 @@
 import { useContext } from 'react';
 import { renderHook } from '@testing-library/react-hooks';
-import ServiceProviderContext, {
-  Provider,
-} from '@18f/identity-document-capture/context/service-provider';
+import ServiceProviderContext from '@18f/identity-document-capture/context/service-provider';
 
 describe('document-capture/context/service-provider', () => {
   it('has expected default properties', () => {
     const { result } = renderHook(() => useContext(ServiceProviderContext));
 
-    expect(result.current).to.have.keys(['name', 'failureToProofURL', 'getFailureToProofURL']);
+    expect(result.current).to.have.keys(['name', 'failureToProofURL']);
     expect(result.current.name).to.be.null();
     expect(result.current.failureToProofURL).to.be.a('string');
-    expect(result.current.getFailureToProofURL).to.be.a('function');
-  });
-
-  describe('Provider', () => {
-    it('customizes getFailureToProofURL to parameterize failureToProofURL location', () => {
-      const { result } = renderHook(() => useContext(ServiceProviderContext), {
-        wrapper: ({ children }) => (
-          <Provider value={{ failureToProofURL: 'http://example.com/?a=1' }}>{children}</Provider>
-        ),
-      });
-
-      const failureToProofURL = result.current.getFailureToProofURL('location name');
-
-      expect(failureToProofURL).to.equal('http://example.com/?a=1&location=location+name');
-    });
   });
 });
diff --git a/spec/views/idv/phone_errors/_warning.html.erb_spec.rb b/spec/views/idv/phone_errors/_warning.html.erb_spec.rb
index 70ff3c0b36e..488b0ac187b 100644
--- a/spec/views/idv/phone_errors/_warning.html.erb_spec.rb
+++ b/spec/views/idv/phone_errors/_warning.html.erb_spec.rb
@@ -45,44 +45,4 @@
       end
     end
   end
-
-  context 'without an SP' do
-    it 'renders a list of troubleshooting options' do
-      expect(rendered).not_to have_link(
-        t('idv.troubleshooting.options.get_help_at_sp', sp_name: sp_name),
-        href: return_to_sp_failure_to_proof_path,
-      )
-    end
-  end
-
-  context 'with an SP' do
-    let(:sp_name) { 'Example SP' }
-
-    it 'renders a list of troubleshooting options' do
-      expect(rendered).to have_link(
-        t('idv.troubleshooting.options.get_help_at_sp', sp_name: sp_name),
-        href: return_to_sp_failure_to_proof_path(step: 'phone', location: 'warning'),
-      )
-    end
-
-    context 'without a name' do
-      it 'renders failure to proof url with default location' do
-        expect(rendered).to have_link(
-          t('idv.troubleshooting.options.get_help_at_sp', sp_name: sp_name),
-          href: return_to_sp_failure_to_proof_path(step: 'phone', location: 'warning'),
-        )
-      end
-    end
-
-    context 'with a name' do
-      let(:assigns) { { name: 'fail' } }
-
-      it 'renders failure to proof url with name as location' do
-        expect(rendered).to have_link(
-          t('idv.troubleshooting.options.get_help_at_sp', sp_name: sp_name),
-          href: return_to_sp_failure_to_proof_path(step: 'phone', location: 'fail'),
-        )
-      end
-    end
-  end
 end
diff --git a/spec/views/idv/phone_errors/jobfail.html.erb_spec.rb b/spec/views/idv/phone_errors/jobfail.html.erb_spec.rb
index 4a042c382f7..2fd22a7cea8 100644
--- a/spec/views/idv/phone_errors/jobfail.html.erb_spec.rb
+++ b/spec/views/idv/phone_errors/jobfail.html.erb_spec.rb
@@ -29,10 +29,6 @@
 
   context 'gpo verification disabled' do
     it 'renders a list of troubleshooting options' do
-      expect(rendered).to have_link(
-        t('idv.troubleshooting.options.get_help_at_sp', sp_name: sp_name),
-        href: return_to_sp_failure_to_proof_path(step: 'phone', location: 'jobfail'),
-      )
       expect(rendered).not_to have_link(
         t('idv.troubleshooting.options.verify_by_mail'),
         href: idv_request_letter_path,
@@ -44,10 +40,6 @@
     let(:gpo_letter_available) { true }
 
     it 'renders a list of troubleshooting options' do
-      expect(rendered).to have_link(
-        t('idv.troubleshooting.options.get_help_at_sp', sp_name: sp_name),
-        href: return_to_sp_failure_to_proof_path(step: 'phone', location: 'jobfail'),
-      )
       expect(rendered).to have_link(
         t('idv.troubleshooting.options.verify_by_mail'),
         href: idv_request_letter_path,
diff --git a/spec/views/idv/phone_errors/timeout.html.erb_spec.rb b/spec/views/idv/phone_errors/timeout.html.erb_spec.rb
index c17eea3c4f3..9a9ba822bc0 100644
--- a/spec/views/idv/phone_errors/timeout.html.erb_spec.rb
+++ b/spec/views/idv/phone_errors/timeout.html.erb_spec.rb
@@ -29,10 +29,6 @@
 
   context 'gpo verification disabled' do
     it 'renders a list of troubleshooting options' do
-      expect(rendered).to have_link(
-        t('idv.troubleshooting.options.get_help_at_sp', sp_name: sp_name),
-        href: return_to_sp_failure_to_proof_path(step: 'phone', location: 'timeout'),
-      )
       expect(rendered).not_to have_link(
         t('idv.troubleshooting.options.verify_by_mail'),
         href: idv_request_letter_path,
@@ -44,10 +40,6 @@
     let(:gpo_letter_available) { true }
 
     it 'renders a list of troubleshooting options' do
-      expect(rendered).to have_link(
-        t('idv.troubleshooting.options.get_help_at_sp', sp_name: sp_name),
-        href: return_to_sp_failure_to_proof_path(step: 'phone', location: 'timeout'),
-      )
       expect(rendered).to have_link(
         t('idv.troubleshooting.options.verify_by_mail'),
         href: idv_request_letter_path,
diff --git a/spec/views/idv/phone_errors/warning.html.erb_spec.rb b/spec/views/idv/phone_errors/warning.html.erb_spec.rb
index a94c30ef57b..77f1ee948cd 100644
--- a/spec/views/idv/phone_errors/warning.html.erb_spec.rb
+++ b/spec/views/idv/phone_errors/warning.html.erb_spec.rb
@@ -65,16 +65,6 @@
     )
   end
 
-  context 'no sp' do
-    let(:sp_name) { nil }
-    it 'does not prompt user to get help at sp' do
-      expect(rendered).not_to have_link(
-        t('idv.troubleshooting.options.get_help_at_sp', sp_name: sp_name),
-        href: return_to_sp_failure_to_proof_path(step: 'phone', location: 'warning'),
-      )
-    end
-  end
-
   context 'gpo verification disabled' do
     it 'does not render link to gpo flow' do
       expect(rendered).not_to have_link(
diff --git a/spec/views/idv/session_errors/exception.html.erb_spec.rb b/spec/views/idv/session_errors/exception.html.erb_spec.rb
index a10bd49ed4c..12165400e7b 100644
--- a/spec/views/idv/session_errors/exception.html.erb_spec.rb
+++ b/spec/views/idv/session_errors/exception.html.erb_spec.rb
@@ -34,10 +34,6 @@
     let(:sp_issuer) { 'example-issuer' }
 
     it 'renders a list of troubleshooting options' do
-      expect(rendered).to have_link(
-        t('idv.troubleshooting.options.get_help_at_sp', sp_name: sp_name),
-        href: return_to_sp_failure_to_proof_path(step: 'verify_info', location: 'exception'),
-      )
       expect(rendered).to have_link(
         t('idv.troubleshooting.options.contact_support', app_name: APP_NAME),
         href: MarketingSite.contact_url,