diff --git a/lib/reporting/drop_off_report.rb b/lib/reporting/drop_off_report.rb
index c2240fed43e..34ad179b546 100644
--- a/lib/reporting/drop_off_report.rb
+++ b/lib/reporting/drop_off_report.rb
@@ -48,18 +48,19 @@ module Events
       IDV_ENTER_PASSWORD_SUBMITTED = 'idv_enter_password_submitted'
       OLD_IDV_ENTER_PASSWORD_SUBMITTED = 'IdV: review complete'
       IDV_PERSONAL_KEY_SUBMITTED = 'IdV: personal key submitted'
+      IDV_FINAL_RESOLUTION = 'IdV: final resolution'
 
       def self.all_events
         constants.map { |c| const_get(c) }
       end
     end
 
+    module Results
+      IDV_FINAL_RESOLUTION_VERIFIED = 'IdV: final resolution - Verified'
+    end
+
     def as_emailable_reports
       [
-        Reporting::EmailableReport.new(
-          title: 'Proofing Funnel Definitions',
-          table: proofing_definition_table,
-        ),
         Reporting::EmailableReport.new(
           title: 'Step Definitions',
           table: step_definition_table,
@@ -215,20 +216,6 @@ def dropoff_metrics_table
             denominator: idv_started,
           ),
         ],
-        [
-          'USPS letter enqueued (event)',
-          idv_pending_gpo,
-          dropoff = idv_enter_password_submitted -
-                    idv_pending_gpo,
-          percent(
-            numerator: dropoff,
-            denominator: idv_enter_password_submitted,
-          ),
-          percent(
-            numerator: idv_pending_gpo,
-            denominator: idv_started,
-          ),
-        ],
         [
           'Verified (event)',
           idv_personal_key_submitted,
@@ -243,34 +230,21 @@ def dropoff_metrics_table
             denominator: idv_started,
           ),
         ],
-      ]
-    end
-
-    # rubocop:disable Layout/LineLength
-    def proofing_definition_table
-      [
-        ['Term', 'Description', 'Definition', 'Calculated'],
-        [
-          'Blanket Proofing',
-          'Full funnel: People who started proofing from welcome screen, successfully got verified credential and encrypted account',
-          'Percentage of users that successfully proofed over the total number of users that began the proofing process',
-          'Steps: "Verified" divided by "User agreement"',
-        ],
-        [
-          'Actual Proofing',
-          'Proofing funnel: People that submit and get verified',
-          'Percentage of users who submitted documents, passed instant verify and phone finder',
-          'Steps: "Encrypt account: enter password" divided by "Document submitted"',
-        ],
         [
-          'Verified Proofing',
-          'Proofing + encryption: People that get verified, encypt account and are passed back to Service Provider',
-          'Number of users who submitted documents, passed instant verify and phone finder, encrypted account, and sent to consent screen for sharing data with Service Provider',
-          'Steps: "Verified" divided by "Document submitted"',
+          'Workflow Complete - Total Pending',
+          idv_final_resolution_total_pending,
         ],
       ]
     end
-    # rubocop:enable Layout/LineLength
+
+    def idv_final_resolution_total_pending
+      @idv_final_resolution_total_pending ||=
+        (data[Events::IDV_FINAL_RESOLUTION] - data[Results::IDV_FINAL_RESOLUTION_VERIFIED]).count
+    end
+
+    def idv_final_resolution_verified
+      data[Results::IDV_FINAL_RESOLUTION_VERIFIED].count
+    end
 
     def step_definition_table
       [
@@ -319,6 +293,10 @@ def step_definition_table
           'Verified (event)',
           'Users who confirm their personal key and complete setting up their verified account',
         ],
+        [
+          'Workflow Complete - Total Pending',
+          'Total count of users who are pending IDV',
+        ],
       ]
     end
 
@@ -374,7 +352,6 @@ def idv_pending_gpo
 
     def as_tables
       [
-        proofing_definition_table,
         step_definition_table,
         overview_table,
         dropoff_metrics_table,
@@ -427,6 +404,14 @@ def data
 
         fetch_results.each do |row|
           event_users[row['name']] << row['user_id']
+
+          event = row['name']
+          case event
+          when Events::IDV_FINAL_RESOLUTION
+            if row['identity_verified'] == '1'
+              event_users[Results::IDV_FINAL_RESOLUTION_VERIFIED] << user_id
+            end
+          end
         end
 
         event_users
diff --git a/spec/lib/reporting/drop_off_report_spec.rb b/spec/lib/reporting/drop_off_report_spec.rb
index 507eb1fbe9b..7486b6544c9 100644
--- a/spec/lib/reporting/drop_off_report_spec.rb
+++ b/spec/lib/reporting/drop_off_report_spec.rb
@@ -76,7 +76,7 @@
   describe '#to_csvs' do
     it 'generates a csv' do
       csv_string_list = report.to_csvs
-      expect(csv_string_list.count).to be 4
+      expect(csv_string_list.count).to be 3
 
       csvs = csv_string_list.map { |csv| CSV.parse(csv) }
 
@@ -135,7 +135,6 @@
   def expected_tables(strings: false)
     [
       # these two tables are static
-      report.proofing_definition_table,
       report.step_definition_table,
       [
         ['Report Timeframe', "#{time_range.begin} to #{time_range.end}"],
@@ -155,8 +154,8 @@ def expected_tables(strings: false)
         ['Phone finder (page view)'] + string_or_num(strings, 2, 0, 0.0, 0.4),
         ['Encrypt account: enter password (page view)'] + string_or_num(strings, 1, 1, 0.5, 0.2),
         ['Personal key input (page view)'] + string_or_num(strings, 1, 0, 0.0, 0.2),
-        ['USPS letter enqueued (event)'] + string_or_num(strings, 0, 1, 1.0, 0.0),
         ['Verified (event)'] + string_or_num(strings, 1, 0, 0.0, 0.2),
+        ['Workflow Complete - Total Pending'] + string_or_num(strings, 0),
       ],
     ]
   end