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ticket-bot

jetbrains Thanks to JetBrains for providing me free license for developing this project!

Features

  • Multi guild!
  • Open tickets by pressing a button
  • Add and remove bot moderators
  • Manage tickets by buttons or slash commands
  • Manage ticket categories
  • Send tickets history
  • Log ticket actions
  • Much more!

splash

Contributing

  • Want to contribute? Feel free to make any changes you want
  1. Fork or clone the repo
  2. Make any changes you want (You can also see todo file)
  3. Open a pull request explaining what changes you've made
  4. I (el bkr) will review it and accept it :D

Installation

Requirements

  • Node v16 or higher

Getting the files

  1. GitHub CLI: gh repo clone elbkr/ticket-bot
  2. Download and extract the zip
  3. Open with GitHub Desktop

Creating the application

  1. Create an application in Discord Developer Portal
  2. Create a BOT and Copy the BOT token
  3. Enable all privileged gateway intents
  4. Go to OAuth2 and copy the client ID
  5. Paste the token at TOKEN line and the client ID at CLIENT_ID line in .env file
  6. Change REPLACE_THIS in the URL below with the client ID, and enter the link in your browser

https://discord.com/api/oauth2/authorize?client_id=REPLACE_THIS&permissions=8&scope=applications.commands%20bot

Connecting to mongo DB

  1. Login or register into Mongo DB
  2. Create a cluster and complete the configuration
  3. Get the connection url by pressing on connect < connect your application
  4. Replace the password with your database access password
  5. Paste the URL into .env file at MONGO line

The URL looks like this: mongodb+srv://username:[email protected]/MyFirstDatabase?retryWrites=true&w=majority

Getting Pastebin API key

  1. Login or register into Pastebin
  2. Go to Pastebin API docs
  3. Slide down to Your Unique Developer API Key section
  4. Copy the key and paste it into .env file at PASTEBIN_API_KEY line

Changing ticket topics

  1. Go to src/events/interactions/buttonPress.js file
  2. Slide down to the line 127
  3. Change the objects (See the example below)
  4. Don't forget to also change the topics in src/commands/tickets/open.js file

Object example:

{
label: "This will show in the dropdown menu",
value: "value",
emoji: "<:emoji:emoji_id>" // or a simple emoji 🔇
}
  • For more info on how to get custom emojis ID, check this guide I found ;)

.ENV Output

After the configuration, the .env file should look like this:

TOKEN=SuPerReALToken.BelIeVe_Me_itS_ReaL
MONGO=mongodb+srv://username:[email protected]/MyFirstDatabase?retryWrites=true&w=majority
CLIENT_ID=521311050193436682

Running the BOT

  1. Open a terminal and run npm install or npm i
  2. Run node .

Free hosting

  1. Local host After the configuration, run node . in the terminal (not recommended)
    • It turns off when you turn off the PC
  2. Heroku
    • After the configuration, add the files to a GitHub repository
    • Login or register in Heroku
    • Create a new app
    • In deploy section, press Connect to GitHub
    • After connecting, search for the repository and press connect
    • Press Enable automatic deploys (optional)
    • Click Deploy Branch
    • Go to Resources section
    • Disable the web type and enable worker type